Lead Medical Assistant
About The Position
The Lead Medical Assistant oversees daily clinical and operational functions supporting the Wound Care Programs. The role provides leadership, guidance, and mentorship to the team while ensuring compliance with clinical protocols, regulatory requirements, and documentation standards. It serves as a frontline supervisory role and the primary liaison between program staff and clinical leadership, supporting high standards of patient care, workflow efficiency, and patient satisfaction. The Lead MA supervises daily program responsibilities; trains and onboards outsourced staff; contributes to performance evaluations and professional development; coordinates program coverage; and serves as the first escalation point for staff and patient-related concerns. The role also oversees patient follow-up and continuity of care, treatment and wound-measurement records, prior authorization documentation, ICD-10 coding, and clinical documentation. It supports quality assurance and process improvement and communicates operational and supply concerns to the Program Director. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $25 per hour.
Requirements
- High school diploma or GED.
- At least three years of clinical Medical Assistant experience.
- Ability to lead, coach, mentor, and hold team members accountable in a professional and respectful manner.
- Strong organizational, time management, and multitasking abilities in a fast-paced clinical environment.
- Excellent verbal and written communication skills.
- Proficiency with electronic medical records (EMR) systems and healthcare documentation practices.
Nice To Haves
- Associate degree or education in a related healthcare field.
- Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification.
- Current CPR/BLS certification.
- At least one year of wound care or specialty clinic experience.
- Previous lead, charge, or supervisory experience.
Responsibilities
- Supervise and support the day-to-day execution of program responsibilities.
- Orient, train, and onboard outsourced staff on program workflows, clinical protocols, and documentation requirements.
- Conduct or contribute to employee performance evaluations and identify professional development and continuing education opportunities.
- Coordinate and ensure appropriate coverage across all Wound Care Programs.
- Serve as the first point of escalation for staff questions, workflow concerns, and patient-related issues.
- Lead regular team huddles and participate in departmental meetings and quality improvement initiatives.
- Foster a collaborative, professional, and accountable team environment.
- Oversee timely patient follow-up and continuity of care.
- Maintain accurate treatment logs, wound measurement tracking, and prior authorization documentation.
- Ensure accurate and complete ICD-10 coding and clinical documentation.
- Monitor compliance with organizational policies, regulatory requirements, and documentation standards.
- Assist with resolving operational issues and proactively communicate supply needs and workflow concerns to the Program Director.
- Ensure adherence to established clinical protocols and best practices.
- Support quality assurance initiatives and process improvement efforts.
- Monitor documentation accuracy and completeness to support compliance and reimbursement requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
