Lead Medical Assistant

UHS•McAllen, TX

10d

About The Position

As the Lead Certified Medical Assistant, you will provide both hands-on clinical and administrative support while serving as the primary supervisor for the medical assistant team. In addition to carrying out the duties of a medical assistant, you will oversee daily workflows, scheduling, and documentation to ensure efficient clinic operations and high-quality patient care. The Lead Medical Assistant will serve as the first point of contact for medical assistants regarding policies, procedures, and task assignments. This role includes training new staff, monitoring performance, and ensuring adherence to compliance and quality standards. You will work closely with providers and report directly to the Performance Improvement Manager, providing updates on team performance, workflow efficiency, and patient care outcomes. The target is to complete all activities accurately, with high quality, and in a timely manner, while ensuring your team does the same.

Requirements

High school diploma or equivalent
3 years Minimum Experience as Medical Assistant
Registered Medical Assistant Certification Required
Current BLS/CPR certification required
Ability to effectively communicate in English, both verbally and in writing.
Proficiency in basic computer programs and operating systems, such as Microsoft Office, & minor database retrieval.
Ability to learn and become proficient in multiple EMR’s
Excellent communication, organizational and interpersonal skills
Must be able to perform courteously and professionally in all interactions.
Able to manage multiple priorities simultaneously and effectively.
General medical office procedures.
Front Office/ Admin expertise.
Chronic Disease management, understanding of HEDIS, preventative health measures, and experience working with a Geriatric Population.

Nice To Haves

Bilingual in English and Spanish is preferred

Responsibilities

Provide hands-on clinical and administrative support.
Serve as the primary supervisor for the medical assistant team.
Oversee daily workflows, scheduling, and documentation.
Ensure efficient clinic operations and high-quality patient care.
Act as the first point of contact for medical assistants regarding policies, procedures, and task assignments.
Train new staff.
Monitor performance of the medical assistant team.
Ensure adherence to compliance and quality standards.
Work closely with providers.
Report to the Performance Improvement Manager on team performance, workflow efficiency, and patient care outcomes.
Complete all activities accurately, with high quality, and in a timely manner, and ensure the team does the same.