Lead Medical Assistant

Chesapeake Urology•Hanover, MD

7d•$22 - $25

About The Position

The Lead Medical Assistant performs clinical and administrative duties under the administrator’s direction and supports the team, other leads, and providers. The role oversees medical assistants, helps ensure staff competencies and proficiencies are completed, and supports clinical operations, scheduling, equipment and supply management, training, and patient service. The position also maintains patient confidentiality and follows office policies and HIPAA privacy and security requirements. Duties and responsibilities may change at any time, with or without notice.

Requirements

Minimum high school diploma or GED.
Completion of a Medical Assistant program or one year of Medical Assistant experience in a medical clinic.
Proficiency in triaging patients, phlebotomy, administering injections, obtaining vital signs, and processing specimens.
Excellent customer service skills.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD, and CPT codes.
Strong verbal and written communication skills.
Proficient computer software and database skills.
Comfortable speaking on the phone and working in a fast-paced environment.
Comfortable asking probing questions of patients.
Caring, compassionate, and patient attitude.
Ability to maintain HIPAA compliance.
Multitasking and proactive problem-solving skills.
High level of professionalism.

Nice To Haves

Urology experience.

Responsibilities

Oversee medical assistants’ duties and ensure required competencies and proficiencies are completed.
Prepare employee schedules, approve time sheets, and request time off.
Run the monthly stent report and determine whether stents were removed, exchanged, or are pending follow-up.
Maintain and manage medical equipment.
Order office and medical supplies through IOS inventory.
Use problem-solving and conflict-resolution skills when handling patients.
Communicate with drug representatives.
Manage CPR renewals.
Oversee CLIA requirements and inspections.
Prepare the monthly calendar for the rendering provider.
Assign side work to medical assistants and ensure it is completed.
Complete monthly back-office inspections and document that code boxes and oxygen tanks are in working order.
Assist team members and other leads as needed.
Create workflows, policies, and procedures to enhance staff performance.
Provide excellent customer and patient service and ensure staff do the same.
Provide staff in-services and training.
Hold monthly staff meetings to address issues and concerns.
Oversee medical assistants’ and providers’ PAQ, tasks, schedules, and portal messages.
Attend meetings as requested.
Maintain strict patient confidentiality and privacy in accordance with office policies, procedures, and HIPAA privacy and security requirements, exercising discretion in patient and staff interactions.