Lead Medical Assistant - Primary Care

Virtua Memorial Hospital•Medford, OR

6d•Onsite

About The Position

The Lead Medical Assistant supports primary care operations at Virtua Health’s Medford location. This role coordinates chart review and pre-visit planning, supports care-team meetings and population health initiatives, and oversees patient flow and medical assistant duties. The Lead Medical Assistant also coordinates transitions of care, clinical operations, regulatory testing, and vaccine management.

Requirements

High school diploma or equivalent.
Graduate of an accredited Medical Assistant program or the Virtua Health Medical Assistant Program.
Current certification or registration as a Medical Assistant; in Delaware, certification is required within one year of hire.
BLS certification required.
1–3 years of Medical Assistant experience in a medical office is preferred.

Nice To Haves

1–3 years of Medical Assistant experience in a medical office.

Responsibilities

Coordinate chart review and pre-visit planning to ensure recent clinical documents—including test results, specialist consultations, and discharge summaries—are available at the time of visits.
Collaborate with the Practice Manager on daily huddles and weekly care-team meetings to review population health data and improve care and practice outcomes.
Oversee patient flow and ensure Medical Assistants prepare patients and exam rooms, obtain and document vital signs and chief complaints, perform phlebotomy and specimen collection, administer vaccines, conduct directed diagnostic tests, screen and direct calls, and contact patients about prescriptions and test results as directed by a physician.
Coordinate population health panel management by reviewing value-based clinical registries to identify and contact patients with care gaps, such as overdue mammograms, immunizations, diabetes laboratory tests, and annual wellness visits.
Lead patient education and support and train Medical Assistants in delivering patient education.
Lead chronic-condition self-management efforts and provide Medical Assistants with ongoing training and support in health coaching and motivational interviewing.
Coordinate transitions of care under clinician direction, including outreach within 48 hours of hospital discharge or within 7 days of emergency department visits, arranging follow-up visits as appropriate, and ensuring hospital and other records are entered into the EMR before visits.
Collaborate with the Practice Manager to coordinate clinical operations.
Oversee and document required daily regulatory testing to ensure clinical equipment is accurate and compliant.
Serve as the office Point of Care representative.
Manage vaccines, including oversight of state reports and logs, to ensure compliance.