Lead Medical Assistant - Primary Care

Virtua Health•Medford, OR

7d•$21 - $31•Onsite

About The Position

The Lead Medical Assistant coordinates chart review and pre-visit planning to ensure recent clinical documents—including test results, specialist consultations, and discharge summaries—are available for visits. The role collaborates with the Practice Manager on daily huddles and weekly care team meetings, using population health data to improve care and meet practice goals. The Lead Medical Assistant oversees patient flow and supports Medical Assistants in preparing patients and exam rooms, documenting vital signs and chief complaints, collecting specimens, performing phlebotomy, administering vaccines, conducting directed diagnostic tests, screening calls, and contacting patients about prescriptions and test results under physician supervision. The role coordinates population health activities, including identifying patients with care gaps through clinical registries and contacting them about overdue services. It leads patient education and chronic-condition self-management efforts, while training and supporting Medical Assistants in patient education, health coaching, and motivational interviewing. Under clinician direction, the Lead Medical Assistant coordinates transitions of care, including timely post-discharge and post-ED outreach, follow-up scheduling, and obtaining records in the EMR before visits. In collaboration with the Practice Manager, the role coordinates clinical operations, oversees required regulatory testing and documentation, serves as the office’s Point of Care representative, manages vaccines, and oversees state reports and logs to ensure compliance.

Requirements

High school diploma or equivalent.
Graduate of an accredited Medical Assistant program or the Virtua Health Medical Assistant Program.
Current certification or registration as a Medical Assistant; in Delaware, certification is required within one year of hire.
BLS certification required.

Nice To Haves

One to three years of Medical Assistant experience in a medical office is preferred.

Responsibilities

Coordinate chart review and pre-visit planning so recent clinical documents are available at visits.
Collaborate with the Practice Manager to conduct daily huddles and weekly care team meetings reviewing population health data and practice goals.
Oversee patient flow and ensure Medical Assistants efficiently prepare patients and exam rooms, document vital signs and chief complaints, collect specimens, perform phlebotomy, administer vaccines, conduct directed diagnostic tests, screen calls, and contact patients about prescriptions and results under physician supervision.
Coordinate population health efforts, including reviewing clinical registries to identify patients with care gaps and contacting them about overdue services.
Lead patient education efforts and support and train Medical Assistants in delivering patient education.
Lead chronic-condition self-management efforts and train and support Medical Assistants in health coaching and motivational interviewing.
Under clinician direction, coordinate transitions of care, including outreach within 48 hours of hospital discharge or within seven days of an ED visit, follow-up scheduling, and obtaining records in the EMR before visits.
Collaborate with the Practice Manager to coordinate clinical operations.
Oversee required daily regulatory testing and documentation to ensure clinical equipment is accurate and compliant.
Serve as the office Point of Care representative and manage vaccines.
Oversee state reports, logs, and vaccines to ensure compliance.