Lead Medical Support Assistant (Primary Care)

Veterans Health Administration•Boise, ID

4d•Onsite

About The Position

The Lead Medical Support Assistant (MSA) coordinates MSA assignments and workflow in an interdisciplinary unit at a VA Medical Center. The position may be based in a Community Based Outpatient Clinic, inpatient setting, Call Center, Outpatient Clinic, Enrollment Office, Patient Aligned Care Team, or Specialty Care setting. The Lead MSA provides guidance to staff, ensures accurate and timely scheduling, and serves as a liaison among Advanced MSA staff, patients, and interdisciplinary team members to resolve day-to-day conflicts. The role includes assessing daily workloads, assigning work, ensuring staffing coverage, and creating and maintaining employee work schedules. The Lead MSA assists with complex and non-standard procedures, including clinical flow processes involving access to care across multiple clinics, specialties, and community resources. The incumbent evaluates MSA training records, identifies training needs, and supports staff development across interdisciplinary settings. Higher-level duties must involve significant scope, administrative independence, complexity, and variety and be performed at least 25% of the time. Other duties may be assigned by the supervisor.

Requirements

One year of creditable experience equivalent to the next lower grade for the GS-07 level.
Advanced knowledge of medical terminology and clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
Skill in communicating with individuals to obtain the desired effect and coordinating with interdisciplinary care team staff.
Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
Ability to provide staff development and training.
Ability to manage staffing requirements and workflow priorities, and adjust work flow to meet team and patient needs; follow up on pending issues and understand the impact of incomplete work across multiple clinics.
U.S. citizenship, except where non-citizen appointment is permitted under VA policy when qualified citizens cannot be recruited.
Proficiency in spoken and written English.
Must complete required application steps, including an online assessment; selected applicants must complete online onboarding and a background/security investigation.
Males born after December 31, 1959, must be registered with Selective Service.
Must participate in the seasonal influenza vaccination program.
Must serve a one- or two-year trial period.

Nice To Haves

One to two years of Medical Support Assistant experience.

Responsibilities

Assess daily workloads, assign work, and ensure proper staffing coverage across interdisciplinary settings.
Create and maintain employee work schedules.
Assist the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and community resources.
Ensure accurate and timely appointment scheduling.
Liaise among Advanced MSA staff, patients, and interdisciplinary staff to resolve day-to-day conflicts.
Provide staff guidance on changes in policies and procedures.
Evaluate MSA training records and determine training needs to support staff across interdisciplinary settings.
Perform other duties as assigned by the supervisor.