Lead Medical Assistant

Equip Health

3d • $56,000 - $70,000 • Remote

About The Position

The Lead Medical Assistant oversees and mentors the Medical Assistant Team, ensuring clinical service excellence, operational efficiency, and a superior patient experience. The role balances direct patient care with leadership responsibilities and supports established workflows, quality standards, and team development. The Lead Medical Assistant collaborates with other Care Delivery leads to streamline workflows and promote clear communication across teams.

The position maintains a patient caseload and coordinates care with a multidisciplinary team and outside providers. It also provides administrative oversight and operational support for the patients assigned to direct reports. Work is performed 100% from home, with no travel required.

Requirements

• At least 4 years of experience working in a Medical Support role.
• At least 1 year of experience in behavioral health or eating disorders.
• Strong organizational and administrative skills.
• Strong communication skills and a high level of confidentiality.
• Ability to navigate electronic medical records.
• Ability and willingness to pivot to other potential tasks.
• Enthusiastic and a strong team player.

Nice To Haves

• CCMA (Certified Clinical Medical Assistant) or equivalent certification.
• Previous direct people-management or mentoring experience.
• Experience in virtual care.

Responsibilities

• Manage and mentor Medical Assistants by setting performance expectations, monitoring KPIs, providing ongoing feedback, delivering performance reviews, and initiating performance improvement plans when needed.
• Maintain a patient caseload and coordinate care with physicians, dietitians, patient mentors, family mentors, and outside providers in accordance with company policies and procedures.
• Manage Medical Assistant schedules and create coverage plans for supervisees’ responsibilities when they are out of office.
• Use data insights to guide feedback and support leadership decisions.
• Identify training needs and schedule and oversee training sessions.
• Collaborate with the Senior Medical Service Manager to lead the monthly Medical Assistant huddle and assist in planning the monthly Medical Support Team meeting.
• Provide administrative oversight, logistical support, and coverage as needed for patients assigned to direct reports.
• Review and approve time-off requests.
• Assist with hiring and onboarding Medical Assistant Team hires, including developing onboarding plans for training and coaching.
• Develop and support growth plans for supervisees.
• Review and approve expense requests in Ramp.
• Complete medical staff support tasks, including data entry, faxing, scheduling, and collecting outside priority records.
• Maintain and update patient medical records, including entering vital signs and uploading documents.
• Monitor medical team chat channels, answer questions, and involve appropriate medical staff as needed to address patient and family needs.
• Follow up on requested testing to ensure patients follow provider recommendations.
• Coordinate care with outside providers, including primary care providers and student health centers.
• Perform other duties as assigned.

Benefits

• Flexible PTO policy, with 3–5 weeks per year recommended.
• 11 paid company holidays.
• Generous parental leave benefits.
• Medical, dental, vision, life, and AD&D insurance; Equip pays a significant percentage of individual and family premiums.
• Spring Health employer-paid mental health benefit, including five free therapy sessions and five free coaching sessions annually for employees and each dependent.
• Company-paid Employee Assistance Program offering mental health, legal, and financial support and other resources.
• Employer-paid HealthJoy healthcare concierge platform.
• 401(k) option.
• Student loan repayment of $500 per quarter for employees with less than one year of tenure and $1,000 per quarter for employees with more than one year of tenure.
• Training in evidence-based eating disorder treatments and, for therapists and medical providers, unlimited online courses through NetCE.
• Up to $1,000 per year for continuing education.
• $50 monthly stipend for home internet expenses.
• Initial work-from-home stipend of up to $500.
• $200 home-office stipend reload at the three-year mark and every other year thereafter.
• Company laptop.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed