Lead Medical Assistant - Bella Vista

Denova Collaborative Health•Phoenix, AZ

4d•Onsite

About The Position

The Lead Medical Assistant plays a pivotal role in staff training and performance management. As a key resource for addressing patient concerns, this position resolves issues before they reach the clinic manager. Additionally, the Lead Medical Assistant supports clinic operations by covering for staff and fulfilling the responsibilities of both Patient Engagement Specialists and Medical Assistants.

Requirements

Possession of a Medical Assistant (MA) certificate
Current CPR and First Aid certifications
Arizona Fingerprint Clearance card
A minimum of 5 years as a Medical Assistant, demonstrating extensive clinical expertise.
Exceptional communication abilities paired with proven leadership skills to effectively manage and motivate a team.
Proficient in the use of electronic medical records (EMR), billing software, insurance carrier portals, and spreadsheets.

Nice To Haves

Experience leading a team of 10 or more is highly desirable, showcasing a track record of successful team management.

Responsibilities

Oversee the daily operations of the clinic floor, ensuring smooth coordination and efficiency among Medical Assistants (MAs) and Patient Engagement Specialists (PES).
Direct MAs and PES in effectively prioritizing clinic needs to ensure optimal patient care and workflow.
Provide comprehensive training, coaching, and ongoing support to MAs and PES, enhancing their skills and contributing to clinic optimization.
Perform regular audits and thorough performance evaluations for MAs and PES, fostering a culture of continuous improvement.
Address and resolve patient concerns with empathy and efficiency, ensuring a positive experience before involving the clinic manager.