Lead Medical Assistant - Bella Vista
About The Position
The Lead Medical Assistant plays a pivotal role in staff training and performance management. As a key resource for addressing patient concerns, this position resolves issues before they reach the clinic manager. Additionally, the Lead Medical Assistant supports clinic operations by covering for staff and fulfilling the responsibilities of both Patient Engagement Specialists and Medical Assistants. Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.
Requirements
- Possession of a Medical Assistant (MA) certificate
- Current CPR and First Aid certifications
- An Arizona Fingerprint Clearance card
- A minimum of 5 years as a Medical Assistant, demonstrating extensive clinical expertise.
- Exceptional communication abilities paired with proven leadership skills to effectively manage and motivate a team.
- Proficient in the use of electronic medical records (EMR), billing software, insurance carrier portals, and spreadsheets.
Nice To Haves
- Experience leading a team of 10 or more is highly desirable, showcasing a track record of successful team management.
Responsibilities
- Oversee the daily operations of the clinic floor, ensuring smooth coordination and efficiency among Medical Assistants (MAs) and Patient Engagement Specialists (PES).
- Direct MAs and PES in effectively prioritizing clinic needs to ensure optimal patient care and workflow.
- Provide comprehensive training, coaching, and ongoing support to MAs and PES, enhancing their skills and contributing to clinic optimization.
- Perform regular audits and thorough performance evaluations for MAs and PES, fostering a culture of continuous improvement.
- Address and resolve patient concerns with empathy and efficiency, ensuring a positive experience before involving the clinic manager.
Benefits
- Comprehensive low-cost medical, dental, and vision insurance.
- Generous retirement plan with a 3.5% company match.
- Long and short-term disability options
- Life insurance coverage
- Holiday pay
- PTO
- Employee wellness program
- Fantastic discounts for all Denova team members.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
