Lead Medical Assistant

Behavioral Health Services•Wilmington, CA

About The Position

Performs clinic office duties while dealing with patients under the direction of the Clinic Manager or Director of Family Health Services. Duties involving patient examination and treatment are performed under the direction of the Chief Medical Officer, physician, doctor of osteopathic medicine, nurse practitioner, physician assistant, or registered nurse. The role supports patient care, clinic operations, referrals, records, supplies, laboratory work, and dispensary compliance.

Requirements

High school diploma or equivalency.
Valid California driver’s license and liability insurance if driving a personal vehicle on BHS business.
Adequate vision, hearing, manual dexterity, and eye-hand coordination to perform job duties.
Ability to sit at a desk, use a keyboard, write, perform other job duties, and move about the facility to observe clients and staff.
Ability to work as part of a patient care team and follow oral and written directions.
Professional judgment, tact, discretion, and ability to maintain confidentiality.
Ability to communicate clearly and effectively, orally and in writing.
Basic knowledge of referrals within and outside the BHS treatment system.
Knowledge of CHDP guidelines, DHS requirements, and other managed-care functions.

Nice To Haves

Bilingual English/Spanish; may be required within certain BHS programs.

Responsibilities

Follow up on approved referrals by calling patients or sending letters.
Maintain logs for glucose and hemoglobin testing, dispensed medications, labs, room cleaning, refrigerator checks, monthly oxygen tank checks, and autoclave spore testing.
Lock the dispensary and clinic areas as needed at the end of the day.
Handle pharmacy refill requests as directed.
Support OB patient care through counseling, preparation of necessary forms, and maintenance of program books.
Autoclave and sterilize instruments as needed.
Order and manage supplies, including checking prices, maintaining supply lists and logs, receiving, stocking and distributing supplies, and reminding staff of ordering dates as needed.
Explain medical records and tests to patients and check for completion; follow up with doctors’ offices and patients; make appointments; enter notes in the system; fax and file records; and provide records to the doctor for sign-off.
Take patient vital signs and medical histories; prepare patients for examinations and procedures; position instruments and equipment; assist providers with examinations and procedures; and clean and prepare exam rooms between patients.
Administer or perform vaccines and immunizations, ear lavages, hemoglobin sticks, urinalysis, TB tests, vision and hearing screenings, injections, and other services as prescribed or directed by a provider.
Draw blood; collect, prepare, and send specimens to the lab; print lab results for provider review and sign-off; change sharps containers; follow up with Quest on missing results, tests, or specimens; and order Quest lab supplies.
Answer phones, check patients in, and make calls as needed or directed to maintain patient flow.
Make and confirm appointments and send missed-appointment letters as needed.
Translate for doctors and patients as needed.
Stock and restock rooms and ensure supplies are available.
Distribute paperwork to patients, make copies, and request medical records from doctors’ offices as needed.
Maintain charts, including ordering, pulling, and updating them as needed.
Open and close the dispensary, ensure compliance, check medication expiration dates, and maintain medication logs.
Perform other duties as assigned.
Document patient information in the EMR as needed.
Coordinate and refer patients to agency care teams inside and outside BHS.
Work as part of the patient care team and follow oral and written directions.
Adhere to professional standards and maintain mature judgment, tact, discretion, and confidentiality.
Respect cultural and lifestyle diversity, recognize personal biases when working with diverse populations, and maintain a calm, friendly, cooperative, positive, and composed demeanor.
Demonstrate ethical and professional behavior and represent BHS Corporation pleasantly and effectively.
Apply knowledge of CHDP guidelines, DHS requirements, and other managed-care functions.
Prepare program reports.
Communicate effectively with clients, staff, peers, supervisors, and non-BHS resources.