Lead Medical Assistant
About The Position
The Lead Medical Assistant serves as a clinical staff lead and operational resource for the ENT Surgery practice. The role supports scheduling, payroll, registration, patient satisfaction and employee performance issues, supplies, communication, and billing activities. It oversees employee scheduling to ensure shifts are appropriately staffed and helps resolve unplanned absences, escalating resource issues to practice leaders as needed. The Lead Medical Assistant also provides direct patient care and administrative support. Duties include recording vital signs, assisting with treatments and procedures, communicating physician orders and healthcare information to patients, coordinating medications with pharmacies, collecting laboratory specimens, performing phlebotomy, administering injections, and maintaining required logs. The role supports patient identification, rooming, patient flow, triage, demographic and insurance documentation, consent and payment forms, and end-of-day cash reconciliation and deposits. Other duties may be assigned.
Requirements
- At least 3 years of experience working in a medical practice.
- Fluency with medical terminology and healthcare data entry.
- Successful completion of Nursing Assistant or Medical Assistant training.
- Strong customer service skills.
- Certified or Registered Medical Assistant credential required, or must be obtained within 90 days of hire.
Responsibilities
- Serve as a lead and operational resource for clinical staff, supporting scheduling, payroll, registration, patient satisfaction and employee performance issues, supplies, communication, and billing activities.
- Oversee employee schedules to ensure shifts are appropriately resourced and troubleshoot unplanned absences; work with leaders to resolve resource issues.
- Assist with medical record requests from physicians, patients, insurance companies, and lawyers by contacting the SPPA Senior Correspondence Representative.
- Record patients’ height, weight, blood pressure, heart rate, respiratory rate, temperature, and head circumference when indicated, including during visits for injections and wound care or dressing changes.
- Assist nurses and physicians with requested treatments and procedures, including colposcopies, biopsies, and PAPs.
- Transmit physician orders and answer patients’ healthcare questions on behalf of the physician.
- Contact pharmacies regarding appropriate medication, dosage, and usage; provide medication and instructions to patients as directed by the physician.
- Collect and prepare laboratory specimens, perform phlebotomy, administer injections, and maintain point-of-care testing and refrigerator logs as required by laboratory policies and the practice Supervisor.
- Identify patients by name and date of birth, confirm their chart, and ensure they are in the designated examination room; identify deviations in vital signs and notify the physician or nurse of changes in patient status.
- Prioritize patients according to scheduled appointments, direct them to the appropriate area, and triage them to physicians as needed to streamline patient flow.
- Accurately collect and record demographic, sociologic, financial, insurance, and clinical information; proactively address insurance issues and collect co-payments.
- Obtain legal signatures for medical treatment consent according to policy, verify financial responsibility, obtain patient or guardian signatures on payment releases, and perform daily quality checks.
- Perform end-of-day reconciliation, balance the cash drawer according to policy, and make deposits as directed.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Savings accounts
- Voluntary benefits
- Wellness programs and discounts
- Paid life insurance
- 401(k) match
- Adoption assistance
- Back-up daycare
- Free onsite parking
- Recognition rewards
- Fully paid tuition program or tuition assistance
- Clinical certification pay and shift differentials may be available for some positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
