Lead Medical Assistant (CMA) - Occupational Health - Boeing Clinic

Roper St. Francis Healthcare • Charleston, SC

6d

About The Position

The Lead Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant contributes to completing the patient’s chief complaint by obtaining measurements such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within Medical Assisting scope and state guidelines.

The role supports clinical and administrative operations, including preparing patients for examinations, documenting accurately in the electronic medical record, assisting with virtual visits, managing provider-directed messages, following up on orders and referrals, and maintaining a safe, clean, well-stocked work area. The Medical Assistant may also perform front desk workflows and travel to other facilities or adjust hours as directed to meet patient care needs. The position serves adult and geriatric patients and requires compliance with infection-control policies and use of universal precautions and personal protective equipment.

Requirements

• Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA, subject to the stated South Carolina restrictions. If the incumbent cannot obtain MA certification, ABR-OE is acceptable except in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• High school diploma or GED is required.
• For South Carolina positions, completion of one of the listed qualifying medical-assisting education or training programs is required: an accredited post-secondary medical-assisting program; an approved South Carolina career and technical education health sciences program; a U.S. military medical-assisting program; a U.S. Department of Labor-approved registered apprenticeship; or a health-care-employer training program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred in all states except South Carolina.
• Completion of an externship or clinical laboratory training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS Basic Life Support certification is preferred at hire at BSMH.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Identify significant changes in patient condition through data collection and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Provide excellent care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities for providers or adjust hours as directed by the practice manager to meet patient care needs.
• Maintain a safe, supportive, clean, orderly, and functional work area, examination rooms, equipment, supplies, and devices.
• Assist patients and providers with virtual health visits, including visit setup, pre-charting, patient preparation, troubleshooting, gathering chief complaints and health-maintenance information, medication review, and other relevant details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front desk workflows as needed, such as MyChart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies, track referrals, laboratory work and diagnostic tests, and dispose of contaminated supplies.
• Participate in ongoing training according to organizational and market recommendations.
• Record medical histories, vital statistics, and other patient information in medical records.
• Interview patients, obtain medical information, and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug-refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, or physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians in examining and treating patients, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED