Lead Master Plumber / Manager

1-800-Plumber +Air of South Corridor•Centennial, CO

2d•$72,000 - $150,000

About The Position

This working Plumber + Manager role is for a licensed Master or Journeyman Plumber who wants to advance their career and grow into a plumbing manager. The position combines residential plumbing service with shared responsibility for the success and management of the residential service department. The role offers competitive pay, bonus potential, and growth opportunities. Relocation assistance is available. The employer is a residential service company focused on quality, honesty, integrity, professionalism, and craftsmanship.

Requirements

Colorado Journeyman or Master Plumber license.
5–8+ years of residential plumbing experience.
Ability to diagnose and complete plumbing repairs independently.
Strong knowledge of plumbing systems, codes, and safety practices.
Valid driver’s license and acceptable, clean driving record.
Strong customer care skills.
Organized and detail-oriented.
Ability to operate with integrity and honesty.
Ability to pass a pre-employment drug screen and criminal background check.

Nice To Haves

Prior experience managing residential home services.
Leadership skills that motivate others.
Experience leading a team using KPIs.

Responsibilities

Diagnose, repair, maintain, and install residential and light commercial plumbing systems.
Service water heaters, toilets, faucets, garbage disposals, sump pumps, filtration systems, and other plumbing fixtures.
Troubleshoot leaks, clogged drains, sewer-line issues, and water-supply problems.
Perform drain cleaning, sewer-camera inspections, water-line repairs, and repiping.
Prepare accurate estimates and explain repair and replacement options to customers.
Document jobs using Service Titan software.
Follow Colorado plumbing codes, OSHA requirements, and company safety standards.
Resolve customer issues and complaints to support customer satisfaction.
Provide exemplary customer service, maintain customer relationships, and coach the team to upsell products and services.
Assist with or perform administrative tasks assigned by management.
Audit work and customer service to ensure standards are met and repairs are effective, correct, and thorough.
Oversee team members performing inspections, preparing reports, and completing repairs, and perform these duties personally when needed.
Promote enthusiasm and brand loyalty during daily huddles, team meetings, and one-on-one meetings.