Lead Master Plumber / Manager
About The Position
This role combines residential plumbing service work with management of the residential service department. The position is intended for a licensed Colorado Master or Journeyman Plumber who is ready to grow into plumbing management. The Plumbing Manager shares responsibility for the department’s overall success while continuing to perform residential and light commercial plumbing work. The role includes diagnosing, repairing, maintaining, and installing plumbing systems; preparing estimates; documenting jobs in Service Titan; and following applicable Colorado plumbing codes, OSHA requirements, and company safety standards. The manager also oversees and audits team work, coaches employees, helps resolve customer concerns, and supports administrative tasks as assigned. The company describes its work environment as focused on honesty, integrity, professionalism, craftsmanship, customer service, and employee growth. Compensation is listed as $72,000–$150,000 per year, with bonus potential.
Requirements
- Colorado Journeyman or Master Plumber license required.
- 5–8+ years of residential plumbing experience.
- Ability to diagnose and complete plumbing repairs independently.
- Strong knowledge of plumbing systems, codes, and safety practices.
- Valid driver’s license and acceptable, clean driving record.
- Ability to pass a pre-employment drug screen and criminal background check.
- Strong leadership skills that motivate others.
- Strong customer care skills.
- Organized and detail-oriented.
- Experience leading a team using KPIs.
- Ability to work with integrity and honesty.
Nice To Haves
- Prior experience managing residential home services.
Responsibilities
- Diagnose, repair, maintain, and install residential and light commercial plumbing systems.
- Service water heaters, toilets, faucets, garbage disposals, sump pumps, filtration systems, and other plumbing fixtures.
- Troubleshoot leaks, clogged drains, sewer-line issues, and water-supply problems.
- Perform drain cleaning, sewer-camera inspections, water-line repairs, and repiping.
- Prepare accurate estimates and explain repair and replacement options to customers.
- Document jobs using Service Titan software.
- Follow Colorado plumbing codes, OSHA requirements, and company safety standards.
- Resolve customer issues and complaints to support customer satisfaction.
- Provide exemplary customer service, maintain customer relationships, and coach the team to offer relevant products and services.
- Assist with or perform administrative tasks as assigned by management.
- Regularly audit work and customer service to ensure standards are met and repairs are effective, correct, and thorough.
- Oversee team members performing inspections, preparing reports, and completing repairs; personally perform these duties when needed to ensure quality.
- Promote enthusiasm and brand loyalty during daily huddles, team meetings, and one-on-one meetings.
Benefits
- Bonus potential, including performance-based bonus.
- Company car.
- Company parties and team events.
- Competitive salary.
- Employee discounts.
- Free uniforms.
- Opportunity for advancement and growth.
- Paid time off.
- Paid holidays.
- Paid training.
- Training and development.
- Relocation assistance available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
