Lead Massage Therapist, Sports Core

. Kohler Co.•Kohler, WI

6h•Onsite

About The Position

The primary focus of a Massage Therapist is to support the commitment to customer care by efficiently and effectively providing the highest level of service. Must have excellent working knowledge of massage techniques, products, and procedures within Sports Core. Ensure member and guest comfort and satisfaction. Exceed client expectations. This is a part time opportunity working weekdays & weekends. Shifts will vary between 8:00 am and 8:00 pm. This associate will assume several hours of administrative duties weekly, as listed below, at an hourly rate.

Requirements

Massage Therapy License - Nationally Accredited
6+ years experience in licensed field
High school diploma or GED required
Current state license required. Department of Safety & Professional Services
Must be able to lift up to 25 pounds on a regular basis
Follows service standards put in place by Sports Core
Computer knowledge/experience helpful
Candidate possesses strong, effective communication skills and the ability to work with a wide variety of personalities
Required to fulfill training criteria before customer contact and maintain
Available to work evenings, weekends and holidays
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Preferred leadership experience with 3+ years of massage experience
Ideally, open availability to manage a schedule for 7 therapists

Responsibilities

Provide the highest level of internal and external customer service set forth by Sports Core.
Team members are responsible for upholding consistency in all standards.
A direct line of communication is to be on-going among fellow associates regarding needs, concerns, and information.
A professional demeanor must be presented at all times.
Meet and greet members and guests with professionalism.
Maintain cleanliness standards in all areas – including treatment rooms, public areas, and back-of-house spaces.
Use proper verbiage at all times.
Uphold and maintain set uniform and grooming standards.
Knowledge of Sports Core services and amenities.
Provide the highest level of technical service and adhere to SOP’s.
Meet agreed-upon retail sales goals by educating guests on at home care.
Knowledge of Sports Core operations, services and amenities.
Knowledge of emergency procedures.
Includes “uncomfortable” situations which may arise with clients.
Maintain continuing education based on State of Wisconsin requirements.
Adhere to policies in place at Sports Core and Kohler Co.
Perform other duties assigned
Function in a leadership role
Participate in new hire and seasonal training and mentoring
Participate in scheduling
Participate in service menu development
Accepts additional projects as assigned by supervisor