Lead Management Inside Sales Agent

Andersen Corporation • Minnesota, MN

4d • $16 - $30 • Remote

About The Position

This role entails taking inbound phone calls from homeowners inquiring about Andersen products and services with the goal of turning the inquiry into leads for Andersen and Renewal. This role also includes making outbound phone calls to homeowners in response to web leads to determine the best solution for the homeowners' project and schedule appointments via a prescribed appointment-setting process.

Requirements

• Previous experience in a call center/customer service/sales role
• Strong phone and verbal communication skills along with active listening
• Integrity, teamwork, and problem-solving skills are essential for this role
• Ability to multi-task and manage time effectively
• Customer focused and adaptability to different personality types
• Strong computer/data entry skills; detail-oriented
• Ability to work successfully in a remote work environment while adhering to job and customer expectations
• High-speed internet, willingness to work varied shifts that change monthly

Responsibilities

• Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation.
• Taking inbound phone calls and make outbound calls to customers inquiring about Andersen products and services.
• Following communication “scripts” when handling different topics
• Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner
• Scheduling RbA appointments for replacement and remodeling lead inquiries
• Learning how to listen for common objects and utilize sales training to overcome them
• Meeting personal/team qualitative and quantitative performance targets
• Entering data into CRM system and using Mitel phone system
• Other duties as assigned by supervisor.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed