Lead Management and Program Analyst

Internal Revenue Service • Jacksonville, FL

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About The Position

This position is in the Small Business/Self Employed division, Campus Collection, Atlanta. The Lead Management and Program Analyst leads a team by identifying, distributing, and balancing workload; ensuring employees contribute to the final team product; and monitoring work progress and quality. The role applies qualitative and quantitative methods to improve team effectiveness, efficiency, and work products, and addresses informal employee complaints or refers more formal matters to appropriate officials. The analyst recommends staffing and procedural changes, conducts studies of organizational efficiency and productivity, and prepares plans and schedules for projects and studies consistent with Service goals, schedules, and policies. The position requires specialized experience equivalent to the GS-12 level, including experience applicable to Service Center Campus operations. Federal experience is not required; qualifying experience may come from the public sector, private sector, or volunteer service.

Requirements

• One year of specialized experience at a level equivalent to GS-12, including leading project assignments using analytical and evaluative methods; applying management principles and processes to project or program management; and coordinating program objectives, recommendations, and outcomes.
• Experience communicating verbally and in writing with headquarters-level analysts and/or executives to negotiate conflicting viewpoints and meet program goals and objectives.
• Experience using work processes, programs, and functions, including local and national goals and initiatives, to study and evaluate program operations and recommend improvements.
• Experience applicable to Service Center Campus operations.
• For current civilian employees subject to the requirement, at least 90 days of federal civilian service since the latest non-temporary appointment from a competitive referral certificate by the announcement closing date or applicable cut-off date.
• Meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade level is required.
• Obtain and use a Government-issued charge card for business-related travel.
• Complete any applicable probationary period.

Responsibilities

• Lead the team in identifying, distributing, and balancing workload.
• Adjust workload as needed and ensure each employee has an integral role in developing the final team product.
• Monitor and report on work status and progress; review completed work for compliance with priorities, methods, deadlines, and quality requirements.
• Apply qualitative and/or quantitative methods to identify, analyze, and improve team effectiveness, efficiency, and work products.
• Resolve simple, informal employee complaints and refer formal grievances, appeals, and other matters to a supervisor or appropriate management official.
• Inform employees about available benefits, services, and work-related activities.
• Recommend program staffing and changes to methods, procedures, and techniques to improve baseline measures.
• Conduct studies of employee and organizational efficiency and productivity.
• Prepare action plans and schedules for phases of long-range studies, projects, and task forces, ensuring alignment with Service goals, schedules, and policies.
• Provide program insight to the supervisor on issues such as budget, policy, team performance, and awards.
• Influence managers or other officials to accept and implement findings and recommendations on organizational improvement or program effectiveness.

Benefits

• Federal employee benefits package, with benefits available to employees and their families; specific eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed