Lead Management and Program Analyst (Lead Site Analyst)

Internal Revenue Service•Fresno, CA

13d•Onsite

About The Position

The Lead Management and Program Analyst (Lead Site Analyst) serves as a team lead, providing guidance, coordination, and support to employees performing analytical and program support work. The role assigns and distributes work according to priorities, workload, and employee capabilities; communicates assignments, projects, problems, actionable events, and deadlines; and monitors progress to ensure timely completion and quality. The analyst reviews completed work for consistency with supervisor instructions, priorities, and applicable procedures. The position conducts analytical studies and program reviews to evaluate operational effectiveness and progress toward established goals and objectives. It analyzes program data, identifies problem areas, and recommends improvements to methods, procedures, and techniques. The analyst supports project planning by coordinating activities, establishing timelines, identifying suitable methods and procedures, and ensuring plans align with organizational goals, schedules, and policies. The position also prepares reports, memoranda, and other written materials documenting findings, recommendations, and guidance, and may participate in briefings and meetings to communicate results and support recommended actions. The position is in Taxpayer Services, Service Center - Accounts Management, Fresno. A government-issued charge card must be obtained and used for business-related travel. A probationary period may apply. Alternative work schedules and staggered hours may be available.

Requirements

At least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service.
Experience applying qualitative and quantitative analytical and evaluative methods and techniques.
Knowledge of management and organizational principles applied to programs, projects, and studies evaluating operational efficiency and effectiveness and ways to improve them.
Project management experience evaluating complex projects and studies and identifying problem areas, trends, deficiencies, and related operational factors.
Knowledge of budgeting methods and techniques to prepare analyses and estimates.
Oral communication skills to present findings, deliver briefings, and negotiate solutions to disputed recommendations.
Experience acting as a liaison between an agency and internal parties on significant and sensitive matters involving safety, employee, and communication activities.
Experience recommending process improvements through evaluation of data and reports.
Experience preparing and delivering presentations to varied audiences, including senior and executive management.
Experience with Microsoft Office Suite, including Excel, Outlook, Word, and Publisher, and Adobe for creating fillable forms.
Experience with SharePoint 2010 site administration, workflow creation, and SharePoint content design.
Current civilian employees must meet the time-after-competitive-appointment requirement: at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, by the applicable announcement date.
Applicants for grades above GS-05 must meet applicable time-in-grade requirements; one year (52 weeks) at the next lower grade level is required for the grade applied for.
A person subject to a probationary period who transfers, is promoted, demoted, or reassigned before completing it must complete the remainder in the new position.
Obtain and use a Government-issued charge card for business-related travel.

Responsibilities

Provide guidance, coordination, and support to employees engaged in analytical and program support work.
Communicate assignments, projects, problems, actionable events, and deadlines, and distribute work based on priorities, workload, and employee capabilities.
Monitor work status and progress to ensure assignments are completed on time and meet quality standards.
Review completed work for consistency with supervisor instructions, priorities, and applicable procedures.
Conduct analytical studies and program reviews to evaluate operational effectiveness against established goals and objectives.
Analyze program data, identify problem areas, and recommend improvements to work methods, procedures, and techniques.
Support project plan development and implementation by coordinating activities, establishing timelines, and helping identify appropriate methods and procedures.
Ensure plans and activities align with organizational goals, schedules, and policies.
Prepare reports, memoranda, and other written materials documenting findings, recommendations, and guidance.
Participate in briefings and meetings to communicate analytical results, provide technical insight, and support implementation of recommended actions.