Lead Maintenance Technician - (Multi-Family)

Sunridge Management•Carlsbad, NM

22h•Onsite

About The Position

The Lead Maintenance Technician is responsible for maintaining the physical integrity of the apartment community and providing residents, visitors, and staff with a clean, safe, and well-maintained environment. The role helps preserve property value and enhance resident satisfaction by proactively identifying and resolving property issues and implementing preventative maintenance procedures. The technician trains and mentors maintenance personnel, oversees service requests and daily maintenance operations, coordinates preventative maintenance and vendor work, and supports resident relations and regulatory compliance. This is a full-time, on-site position requiring 40 hours per week, occasional weekend availability, and participation in a rotating on-call schedule for emergencies. The candidate is sought to start in mid-February 2027.

Requirements

At least 3 years of experience in multifamily property maintenance or a related field.
Proven leadership and organizational skills, including the ability to manage staff and daily operations.
Strong understanding of state lease forms, Fair Housing laws, and the Property Code.
Proficiency with property management software such as OneSite and/or Yardi and with Microsoft Office Suite.
Strong interpersonal, communication, and customer service skills for professional interaction with residents, vendors, and staff.
Ability to multitask and adapt in a fast-paced, deadline-driven environment.
Required CPO and HVAC certifications.
Availability to work 40 hours per week, including weekends as needed, and participate in a rotating emergency on-call schedule.
Valid driver's license and current auto insurance coverage.

Responsibilities

Maintain inventory of maintenance supplies and tools and keep tools in good working condition.
Monitor and correct hazardous conditions throughout the property, including issues with gates, lighting, and stairs.
Identify and label utility cut-offs and sewer cleanouts and maintain corresponding property maps.
Keep storage areas locked and clean, clean work areas daily, and maintain cleanliness across the grounds.
Train and mentor maintenance assistants and team members and promote a safety-first culture.
Conduct regular safety meetings and ensure team compliance with HAZCOM standards and regulations.
Approve and delegate service requests, oversee their completion, and provide hands-on support when needed.
Monitor the maintenance budget and obtain management approval for major expenses.
Establish systems for prompt resident service and ensure work orders are completed within 24 hours when possible.
Schedule on-call and emergency maintenance rotations in coordination with the property manager.
Perform and schedule preventative maintenance for equipment and common areas.
Coordinate with external vendors and ensure maintenance work meets company standards.
Promote exceptional customer service and respond promptly to resident concerns and service requests.
Conduct move-in and move-out inspections and review notices to vacate to support retention efforts.
Maintain resident satisfaction and implement initiatives that foster a sense of community.
Maintain accurate records for leases, inspections, renewals, and permits.
Submit weekly and monthly reports to the corporate office and participate in corporate management meetings.
Ensure the property complies with licensing and safety regulations.
Use personal transportation for frequent supply pickups or service calls and travel to property sites for occasional emergencies.
Complete occasional pickups or deliveries to and from the corporate office.

Benefits

Opportunities for professional growth and development.
Low-cost health, dental, and vision insurance.
Life and disability coverage.
Voluntary wellness plans, including critical illness, accident, and hospital indemnity coverage.
Employee Assistance Program.
Financial planning resources.
Employer-matched 401(k) plan.
PTO and sick time.
Paid holidays.
Birthday leave.
Work anniversary leave.