Lead Licensed Veterinary Technician

Banfield Pet Hospital • Bluffton, SC

8d • Onsite

About The Position

Banfield Pet Hospital is hiring a Lead Licensed Veterinary Technician in Bluffton, South Carolina. The role provides veterinary technical care and client service while helping lead hospital operations and support the paraprofessional team. The technician works alongside veterinarians and other associates to deliver preventive care, maintain patient flow, support client and pet wellbeing, and uphold Banfield protocols and applicable laws. The listed pay range is $24.13–$34.85 per hour; actual pay may depend on experience, skills, abilities, education, location, and minimum wage laws.

The position includes hands-on veterinary technical duties as permitted by state practice acts, alongside training, quality checks, and operational support. The Lead Licensed Veterinary Technician assists the Practice Manager in building an efficient team and maintaining a hospital environment where associates can provide quality veterinary care and service.

Banfield describes its total rewards package as including health, wellness, and financial support for associates and their families. Benefits eligibility depends on employment status. The company also describes professional development and community involvement opportunities, including performance development plans, continuing education, conference opportunities, professional memberships and resources, and opportunities to serve local communities.

Requirements

• Veterinary technician certification or licensure: CVT, RVT, LVT, or LVMT.
• Commitment to developing alongside peers and delivering positive experiences for pets and clients.
• Ability to perform the duties of a credentialed veterinary technician within applicable state practice acts.

Nice To Haves

• Associate’s or bachelor’s degree from an AVMA-accredited veterinary technology program.
• Experience as a newly certified or experienced veterinary technician.

Responsibilities

• Promote hospital services, Optimum Wellness Plans, preventive care, and pet health needs to recruit new clients.
• Manage the flow of clients and pets to support client care and veterinary medical team productivity.
• Welcome clients and pets, encourage hospital visits, provide client education, and deliver professional and efficient service.
• Perform or prepare procedures that do not require veterinarian assistance, complete preparatory work for other procedures, and monitor hospitalized or surgical pets.
• Perform veterinary technician appointments upon approval from the supervising veterinarian, under veterinarian direction and supervision, and in compliance with state law.
• Complete incoming client documentation, enter pet information and history into the computer, use appropriate collars and identification tags, and support prompt service.
• Provide outgoing clients with instructions, information, and invoices; dispense prescription items as directed by a veterinarian; sell retail products; and schedule future appointments.
• Maintain accurate financial balances and follow opening and closing procedures.
• Support veterinarians as an extra set of eyes, ears, and hands, and communicate with associates to maintain patient flow and maximize veterinary productivity.
• Obtain relevant client information and history and maintain complete medical charts.
• Promote the safety of pets, clients, and associates by using safe restraint techniques, following protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality-check medical records, take-home medications, regulatory documentation, hospital cleanliness, and the timeliness of doctors seeing exam-room patients.
• Use credentialed veterinary technician skills to the fullest extent permitted by state practice acts and conduct administrative functions as needed.
• Assist the Practice Manager in developing a productive hospital team that delivers quality care and service while following Banfield protocols and applicable laws.
• Support the Practice Manager with hospital labor management and may assist with selection, training, and day-to-day supervision of the paraprofessional team.
• Help create an environment in which the team can deliver quality, efficient, and effective veterinary care.
• Communicate effectively among associates, clients, hospital leadership, and Central Team Support.
• Ensure hospital associates follow Banfield dress and grooming guidelines.
• Prepare the team for scheduled cases, support continuity of care for transferred cases and external referrals, and triage the treatment board.
• Help identify operational bottlenecks and develop solutions that support doctors in providing preventive care and client service.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
• Address broken equipment issues and assist with inventory management.

Benefits

• Medical, dental, and vision insurance.
• 401(k) and Roth retirement plans with a company match.
• Student debt relief program for full-time DVMs only.
• Paid time off and holidays.
• Mental health and wellbeing resources, including coaching and counseling sessions.
• Company-paid associate life insurance and optional supplemental life insurance.
• Company-paid short- and long-term disability.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Health Savings Account.
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Backup child and elder care and family support resources.
• Fertility and family-building support.
• Digital exercise therapy program.
• Voluntary protection benefits for hospital stays, critical illness, and accidents.
• Legal plan.
• Identity protection.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.
• Performance Development Plans.
• Practice-paid continuing education opportunities and opportunities to attend partner conferences.
• Free NAVTA membership, practice-paid VetFolio subscription, and 50% discount for VetGirl.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed