Lead Laundry Processor

hampr•Los Angeles, CA

7h•Onsite

About The Position

As a Lead Laundry Processor, you will perform the same laundry tasks as other team members while also taking on leadership responsibilities. This includes setting a positive example, training new employees, ensuring high-quality work in the absence of a supervisor, and stepping in to resolve issues during busy periods or when problems arise. Your role is crucial in ensuring the team operates more smoothly.

Requirements

5+ years of experience, with at least 1 year as lead.
Demonstrated ability to maintain quality output at volume, with attention to customer care instructions and preferences.
Comfortable taking informal leadership of a small team — directing workflow, answering questions, and keeping people on task without formal authority.
Experience training or onboarding peers, even informally.
Proficient in reading and following customer care notes via the Hampr app or equivalent tablet-based platform.
Reliable attendance and punctuality — a Lead who isn't there can't lead.
Positive, team-first attitude with the maturity to hold standards without creating friction.

Nice To Haves

Bi-lingual (English/Spanish) preferred

Responsibilities

Process assigned laundry orders completely and on time — sorting, washing, drying, folding, and packaging — while maintaining Hampr's quality standards at every step.
Serve as the first point of contact for processors on your shift, answering questions, delegating orders, and escalating issues to the Facility Manager as needed.
Train new and developing processors on Hampr SOPs, equipment operation, care instruction protocols, and quality standards.
Conduct quality checks on completed orders before packaging, catching and correcting errors before they reach the customer.
Track order progress throughout your shift and move work around as needed so the team stays on pace and no orders fall behind.
Operate and oversee the folding robot alongside your team, managing both automated equipment and people to maximize floor efficiency and output quality.
Follow and enforce all SOPs for laundry processing, equipment use, and facility safety — including holding teammates accountable to the same standards.
Communicate proactively with the Facility Manager on order status, team performance issues, equipment concerns, and shift-end summaries.
Support surge coverage by stepping into high-volume processing when needed and helping the team finish strong.
Maintain a clean, organized, and safe work environment throughout your shift.
Other duties as assigned.