Lead - IT Test Management

Master Lock • Deerfield, OH

1d • Hybrid

About The Position

We are seeking a highly experienced Testing Center of Excellence (CoE) Lead to establish and drive Fortune Brands Innovations’ enterprise testing strategy across mission‑critical applications and platforms. This role requires deep expertise in implementing Testing CoE and Quality Assurance frameworks and tools, SDLC/STLC methodology, and waterfall/agile/scrum delivery models. The Testing CoE Lead will own end-to-end testing governance, execution, and delivery excellence across ERP (Oracle EBS/Oracle Cloud), Workday, Salesforce, web applications, and API-based integrations. The ideal candidate combines hands-on testing proficiency with strategic leadership, ensuring solution quality, business process integrity, seamless cross-functional collaboration, and an exceptional user experience.

Requirements

• 10+ years of progressive experience in Quality Assurance, Testing Leadership, or Business Analysis.
• Proven expertise leading testing across ERP, Workday, Salesforce, APIs, and large-scale enterprise applications.
• Strong command of SDLC, Agile/Scrum, and hybrid delivery models in matrixed environments.
• Demonstrated ability to manage complex integration testing across multi-system landscapes.
• Experience coordinating with cross-functional business teams, PMO, and external implementation partners.
• Hands-on skills in test case creation, test management tools, and defect management processes.
• Strong analytical and problem‑solving abilities.
• Excellent communication, facilitation, and stakeholder‑management skills.
• Ability to thrive in fast-paced environments with parallel projects and competing priorities.
• Leadership presence with the ability to influence without authority.
• High attention to detail and passion for process and quality discipline.

Nice To Haves

• Experience with Oracle EBS/Oracle Cloud ERP, Workday HCM/Finance, Salesforce Clouds, and modern integration tools.
• Familiarity with automation frameworks and performance/load testing tools.
• Background working in a Testing CoE model or helping stand up QA governance functions.
• Certifications such as ISTQB, CSM, PMP, or equivalent.

Responsibilities

• Lead QA strategy and execution for enterprise software initiatives across domains (Finance, Supply Chain, Insurance, B2B Commerce, etc.).
• Establish and maintain testing frameworks, standards, methodologies, and best practices across IT.
• Define and enhance test governance, templates, quality gates, and KPIs (defect leakage, coverage, traceability, etc.).
• Standardize SIT, UAT, regression, performance, and integration testing processes across platforms.
• Lead test planning, test case design, test data strategy, and end‑to‑end execution for complex business and system processes.
• Coordinate testing efforts across multiple business units, CoEs, and external partners.
• Oversee daily test progress, risk management, defect triage, and root-cause analysis.
• Partner closely with PMO/ERP/HRIS/CRM/Web Platforms, etc. teams, functional SMEs, and development teams to ensure alignment on testing scope and readiness.
• Facilitate collaboration across various functional teams to validate end-to-end workflows and integrated processes.
• Communicate testing status, risks, and mitigation plans with clarity and confidence to executive stakeholders.
• Perform hands-on activities including test script writing, scenario design, traceability mapping, and test execution as needed for critical programs.
• Validate system and business process changes to ensure they are robust, scalable, and production ready.
• Mentor and influence a robust testing competency across internal staff, contractors, and partner resources.
• Define roles and responsibilities within the Testing CoE; coach team members on methodology, tools, and QA discipline.
• Champion a culture of quality-first mindset, continuous improvement, and user-centric delivery.
• Ensure user confidence through well‑designed UAT cycles adhering to PMO stage-gate methodology, gate exit criteria & related metrics, training alignment, and go-live readiness activities.
• Drive improvements that elevate user satisfaction, reduce defects in production, and strengthen business trust in IT delivery.
• Support evaluation and adoption of testing tools such as ServiceNow Test Management & Dashboards, Azure DevOps, Selenium, Oracle Cloud Test Automation, Workday Test Framework, and others.
• Introduce scalable automation strategies to accelerate regression cycles and minimize manual effort.

Benefits

• Annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• Robust health plans
• Market-leading 401(k) program with a company contribution
• Product discounts
• Flexible time off benefits
• Adoption benefits
• Numerous ERGs (Employee Resource Groups)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees