Lead IT Specialist
About The Position
The Lead IT Specialist provides advanced technical support as a senior resource within the IT department. The role resolves complex workstation, server, network, and application issues; supports IT projects; and helps ensure high-quality service delivery in a fast-paced clinical environment. The Lead IT Specialist also coordinates team activities, guides and mentors IT staff, helps prioritize workloads and escalations, and supports departmental initiatives. This highly client-facing position requires technical expertise, leadership skills, and the ability to manage multiple priorities while providing customer service by phone, email, remote support, and onsite interactions. The position is on-site in Irving, Texas. Work may sometimes need to be performed after clinic hours or schedules, including nights, weekends, and holidays.
Requirements
- Associate's degree in Information Technology or a related field.
- At least 5 years of Help Desk or similar experience.
- IT management experience.
- Technical skills supporting healthcare systems, including electronic medical records, imaging systems, and document management.
- Familiarity with healthcare programs and regulations, including HIPAA, CFR Part 11, and GDRP, as written in the posting.
- Windows workstation repair, maintenance, malware removal, and deployment.
- Ability to configure workstation network settings and diagnose workstation network connectivity issues.
- RDP client support and Citrix support.
- Office 365 account and client support.
- Server backup monitoring and maintenance.
- Wireless connectivity support for mobile devices and workstations.
- Support for smartphones, tablets, and laptops.
- Exchange mailbox administration.
- Active Directory account creation and management.
- Network drive and printer mappings.
- Strong technical expertise, leadership skills, ability to manage multiple priorities, and customer service skills for phone, email, remote, and onsite interactions.
Nice To Haves
- Bachelor's degree in Information Technology or a related field.
- CompTIA certifications.
- Microsoft Technology Associate (MTA) certification.
- Microsoft MCSA certification.
- Citrix certification.
Responsibilities
- Receive, respond to, and resolve client IT calls, emails, and ticket submissions.
- Install, configure, and maintain desktop and laptop software solutions.
- Perform or assist with setup and configuration of new hardware.
- Keep clients informed about support progress, impending changes, and expected outages.
- Apply logical troubleshooting methodologies.
- Maintain regular communication with vendors.
- Use Active Directory to create and administer user accounts and security groups.
- Maintain an inventory system for IT assets across all locations.
- Maintain organizational IT policy and procedure documentation.
- Record notes and time worked on the appropriate service ticket, and enter ticket time daily.
- Coordinate team activities, guide and mentor IT staff, assist with workload prioritization and escalations, and support departmental initiatives.
- Perform other administrative and IT responsibilities as assigned.
Benefits
- A range of health and welfare benefits may be offered, depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
