Lead IT Specialist
About The Position
Xiente is seeking a highly skilled, service-oriented IT Specialist to support and enhance the technology infrastructure that enables its mission-focused work. The role manages organizational IT systems, maintains network security, supports staff technology needs, and implements technology solutions to improve efficiency and service delivery. It balances strategic technology initiatives with day-to-day technical support across multiple locations. The position manages and optimizes Microsoft 365, Salesforce, ChildPlus, and related applications; installs and supports computers, servers, printers, peripherals, and Ubiquiti (UniFi) network infrastructure; and oversees hardware and software deployments, upgrades, and lifecycle management. It also protects systems and data, performs audits and security assessments, maintains licensing and asset inventories, and provides staff troubleshooting, documentation, and training. The Lead IT Specialist coordinates projects with internal teams and external vendors, evaluates and recommends technology solutions, supports procurement, and prepares reports on network performance, reliability, cybersecurity, and technology utilization. The role also analyzes technology needs and supports future infrastructure planning. The position is based in Philadelphia, Pennsylvania, and may require travel between organizational locations.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- 4–6 years of progressive IT support, systems administration, or network administration experience.
- Experience supporting cloud-based environments and enterprise technology solutions.
- Strong proficiency with Microsoft 365 Administration, Microsoft Intune, Active Directory / Entra ID, Salesforce, ChildPlus, and Ubiquiti (UniFi) networking.
- Experience configuring and maintaining routers, switches, firewalls, wireless networks, security cameras, and network cabling.
- Knowledge of user account administration, permissions management, file security, and group policies.
- Understanding of IT security principles, system monitoring, and disaster recovery best practices.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple priorities and work independently.
- Valid driver's license and reliable transportation.
- Ability to travel between organizational locations as needed.
- Ability to obtain and maintain PA Child Abuse Clearance, PA Criminal History Clearance, FBI Fingerprint Clearance, and National Sex Offender Registry Clearance.
Responsibilities
- Manage, maintain, and optimize organizational technology systems, including Microsoft 365, Salesforce, ChildPlus, and related business applications.
- Install, configure, and support desktops, laptops, servers, printers, and peripheral devices.
- Maintain and support Ubiquiti (UniFi) network infrastructure, including routers, switches, wireless access points, cameras, and firewall systems.
- Oversee hardware and software deployments, upgrades, and lifecycle management.
- Ensure network security, system integrity, and data confidentiality through IT policies and best practices.
- Monitor technology environments and implement security updates, patches, and preventative measures.
- Conduct periodic IT audits and security assessments to support compliance and operational effectiveness.
- Maintain licensing compliance and technology asset inventories.
- Provide timely troubleshooting and technical support to staff for hardware, software, and network-related issues.
- Create user documentation, training materials, and technology guides; train staff on organizational platforms and technology best practices.
- Coordinate IT projects with internal teams and external vendors to ensure successful implementation and completion.
- Evaluate emerging technologies and recommend solutions to improve productivity and organizational effectiveness.
- Manage relationships with IT vendors, contractors, and service providers.
- Assist with technology procurement and cost-effective purchasing decisions.
- Prepare reports on network performance, system reliability, cybersecurity, and technology utilization.
- Analyze organizational technology needs and recommend improvements and enhancements.
- Support technology planning and future infrastructure initiatives.
- Travel between organizational locations as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
