Lead Institutional Services Automation Quality Control Analyst

Computer Task Group, Inc•Wilmington, DE

8d•Onsite

About The Position

CTG is seeking to fill a Lead Institutional Services Automation Quality Control Analyst opening for our client. This role involves leading QA automation and quality control for Institutional Services software applications. The analyst will design, develop, and maintain automated testing frameworks for various testing types, including UI, API, integration, performance, and load testing. They will also develop and execute test automation strategies, scripts, and cases, manage test cases using tools like Zephyr, and translate business requirements into automated test scenarios. Integration of automated tests into CI/CD pipelines and continuous testing throughout the SDLC are key aspects of this position. Collaboration with developers, product owners, and QA teams in Agile/Scrum environments is expected, along with identifying, troubleshooting, and reporting defects, and monitoring test results and metrics. The role also includes evaluating AI-assisted testing tools, supporting test data and environment management, and providing technical guidance to junior team members, while adhering to risk, regulatory, audit, and internal control standards.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
7+ years of experience in QA, Quality Assurance, Quality Control, Software Testing, or Test Automation.
Strong experience with automation frameworks, UI/API testing, scripting, CI/CD, regression testing, and Agile/Scrum.
Experience with Zephyr or test case management tools.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Banking or financial services experience.
Experience with performance, security, load, and integration testing.
Experience with AI-assisted testing and automation tools.
Experience mentoring QA or automation engineers.

Responsibilities

Lead QA automation and quality control for Institutional Services software applications.
Design, develop, and maintain automated testing frameworks for UI, API, integration, performance, and load testing.
Develop and execute test automation strategies, test scripts, test cases, and regression testing.
Manage test cases and coverage using Zephyr or similar test management tools.
Translate business requirements, user stories, and acceptance criteria into automated test scenarios.
Integrate automated tests into CI/CD pipelines and support continuous testing throughout the SDLC.
Collaborate with Developers, Product Owners, and QA teams in Agile/Scrum environments.
Identify, troubleshoot, and report software defects; monitor test results, automation metrics, and KPIs.
Evaluate AI-assisted testing tools and automation technologies to improve test coverage and efficiency.
Support test data, environment management, performance testing, security testing, and quality reporting.
Provide technical guidance and serve as a resource for less experienced team members.
Follow applicable risk, regulatory, audit, and internal control standards.