Lead Infrastructure Engineer

JPMorgan Chase & Co. • Plano, TX

5d

About The Position

As a Senior Lead Infrastructure Engineer at JPMorganChase within the Corporate Sector – Infrastructure Platforms, you apply deep knowledge of software, applications, and technical processes within infrastructure engineering. You continue to develop technical and cross-functional knowledge beyond your aligned domain, contributing to platforms, systems, and teams at enterprise scale. The role focuses on storage site reliability engineering, enterprise storage platforms, operational support, and infrastructure modernization. It participates in a 24/7 follow-the-sun support model, primarily covering noon-to-evening hours.

Requirements

• Formal training or certification in infrastructure engineering concepts and at least 5 years of applied experience.
• Deep knowledge in one or more infrastructure engineering areas, such as hardware, networking, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments.
• Deep knowledge of one specific infrastructure technology and scripting languages.
• Deep knowledge of enterprise storage products; this is mandatory for the role.
• Experience using enterprise-authorized AI capabilities in the work environment to support infrastructure engineering workflows, with strong validation habits and awareness of data sensitivity.
• Ability to independently tackle design and infrastructure problems with little to no oversight.
• Strong written and verbal communication skills and the ability to influence technical direction across engineering and cross-functional teams.

Nice To Haves

• Working knowledge of object storage platforms such as StorageGRID and file storage platforms such as ONTAP or Isilon.
• Linux and VMware ESX compute environment knowledge for integrated storage and compute troubleshooting.
• Experience in large-scale, highly regulated financial services or enterprise technology environments.
• Familiarity with infrastructure-as-code tools and modern DevOps or site reliability engineering practices.
• Experience with performance engineering, capacity planning, or infrastructure observability and monitoring tools.
• Ability to influence technical direction and drive cross-functional alignment across engineering and platform teams.
• Prior experience operating within or contributing to enterprise-wide infrastructure platforms supporting a global organization.

Responsibilities

• Apply technical expertise and structured problem-solving to design, develop, and troubleshoot moderate-to-high complexity initiatives.
• Provide Storage SRE expertise for enterprise storage platforms, including PowerFlex, Pure, PowerMax, and SolidFire.
• Work hands-on with iSCSI, TCP/IP, and NVMe-based storage products and connectivity.
• Participate in a 24/7 follow-the-sun storage infrastructure support model, primarily covering noon-to-evening hours.
• Apply operational discipline across Incident, Change, and Problem Management processes.
• Use Linux and VMware ESX knowledge to support integrated storage and compute troubleshooting.
• Drive infrastructure engineering workstreams and projects, partnering with adjacent platforms to architect and implement modernization and issue-resolution changes.
• Evaluate upstream and downstream system and data dependencies and advise on mitigations to preserve infrastructure resiliency and performance.
• Use reuse-first and AI-assisted automation practices to identify recurring issues, validate remediation options, and ensure changes are traceable, auditable, and aligned with resiliency and security standards.
• Review and validate AI-assisted recommendations before implementation, escalating uncertainty and ensuring outcomes meet resiliency, security, and auditability expectations.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed