Lead HVAC Service Technician

Skillforce•Baltimore, MD

11d•$50 - $60•Onsite

About The Position

We are actively seeking a Lead HVAC Service Technician for a direct hire opportunity in the DMV area. This is your chance to be part of a fast-growing team that values skill, professionalism, and dedication to quality service.

Requirements

8+ years of HVAC service experience, with a strong focus on commercial facilities
Must have EPA Certification
Proven diagnostic and repair skills
Strong communication and team leadership qualities
Valid driver’s license
Comfort with digital documentation tools and service software
A commitment to professionalism, safety, and exceptional customer service

Responsibilities

Maintain a clean, safe work environment while delivering first-class HVACR/mechanical systems, customer satisfaction, and high-quality craftsmanship.
Perform and oversee code-compliant HVACR installations from initial install through final pressure testing, evacuation, start-up, and commissioning, exceeding industry standards.
Lead by example and represent the company professionally in communication, appearance, and conduct.
Enforce all company SOPs, including startup, test, check sheets, VRF QC, installation procedures, and service ticket submission.
Oversee quality control for all testing, installations, and service work.
Prepare job estimates, support departmental sales goals and gross profit, and collaborate with leadership on strategic growth.
Coordinate scheduling, service calendars, and parts ordering/returns in partnership with logistics.
Manage service department operations, including SharePoint service requests, on-call rotation, and performance metrics (ticket averages, callbacks, sales leads, COD calls).
Act as the technical authority and escalation point, resolving customer issues and providing long-term solutions.
Coach, train, and mentor service technicians through one-on-one sessions, weekly meetings, and safety-focused training.
Ensure all installations follow manufacturer recommendations, including VRF piping verification, low-voltage wiring, and system integration.
Demonstrate strong decision-making, time management, organizational, math, and basic computer skills.