Lead HVAC Service Technician
About The Position
Landry Mechanical, a growing home services company, is seeking experienced Residential Lead HVAC Service Technicians. This privately and family-owned company has a strong reputation for customer service and being a great place to work. The role involves completing in-home HVAC service calls, selling products and services, diagnosing and repairing heating and cooling systems, educating customers on financing and maintenance, and explaining replacement options. The technician will also be responsible for meeting revenue goals, generating referrals, collaborating with customer service and dispatch, maintaining a clean job site and truck, participating in training, mentoring apprentices, and accurately completing paperwork. The company emphasizes honesty, consistency, creativity, collaboration, growth, and accountability.
Requirements
- EPA Universal Certification (required)
- Minimally 3 years of residential HVAC Service Technician experience
- Knowledge of local HVAC codes and ability to make on-the-job applications
- Proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams
- Continued education and training to obtain NATE certification
- Experience using a CRM System
- Strong verbal and written communication skills
- Highly organized with exceptional follow-through abilities
- High integrity with advanced social skills and ability to make solid connections
- Strong desire to be a better technician tomorrow than you are today
- Competitive individual contributor who also loves to win as a team
- Clean, safe driving record
- Able to successfully pass preemployment checks
- Live within 40 miles of Millbury, MA
Nice To Haves
- Oil Burner license is a plus
- ServiceTitan experience is a plus
Responsibilities
- Complete all general HVAC in-home service calls
- Establish customer rapport to sell the right products and services
- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunction
- Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions
- Educate and assist customers in choosing the best finance options and maintenance plans
- Explain replacement opportunities for aging, inefficient or underperforming systems
- Understand your service criteria and hold yourself accountable for exceeding revenue goals
- Show yourself as professional and knowledgeable to win new referrals and repeat business
- Work alongside customer service and dispatch to ensure overall success of the business
- Maintain a clean, organized job site and well inventoried truck
- Participate actively in all training exercises, morning meetings, trade shows and retreats
- Train and mentor apprentices to ensure quick, accurate repairs and installations
- Be accurate and timely with invoices, time cards, curbside feedback and option sheets
Benefits
- Competitive pay – $40 to $48/hr. (Based on skills & experience), plus performance pay!
- Medical Insurance – We pay a portion for you and your family's insurance premiums for health, dental, vision
- PTO and a floating PTO day per year
- 401k Plan with a 4% match
- A company truck and gas card!
- New technology, including iPhone, iPad & access to integrated ServiceTitan software
- PAID TRAINING – Nexstar, leadership, and technical training in-house & travel
- Team Building events (Baseball games, Bowling, breakfasts, etc.)
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
