Lead Human Services Worker Work Release Program

Community Partners in Action • Hartford, CT

3d • $25 - $25 • Onsite

About The Position

Community Partners in Action (CPA) is hiring a Lead Human Services Worker for its Work Release Program in Hartford, Connecticut. The program provides residents with safe and secure housing, basic needs assistance, employment readiness and placement opportunities, and opportunities to develop life and work skills that promote self-reliance, responsibility, and accountability. The program is currently funded by the Connecticut Department of Correction.

The Lead Human Services Worker supports daily facility operations and resident services. This includes assisting with staff training, providing staff oversight when the Residential Manager is absent, supervising residents, supporting resident needs and participation, maintaining safety and security, handling admissions, completing documentation, and following program procedures. The role requires regular, reliable attendance and may involve working weekends, holidays, and additional hours as needed.

Requirements

• High school diploma or GED; an associate or bachelor’s degree is also considered.
• Three years of experience in human services.
• At least one year of experience supervising staff.
• Ability to interact with multicultural populations.
• Crisis management skills.
• Belief that people can change and that individuals in need deserve quality services and an opportunity for recovery.
• Ability to use trauma-informed approaches and cultural responsiveness and to model pro-social behavior.
• Valid Connecticut driver’s license and reliable transportation.
• Ability to work weekends, holidays, and additional hours as needed.

Nice To Haves

• Residential experience.
• Experience working with justice-involved clients with substance abuse, mental health, or other behavioral issues.
• Bilingual Spanish/English ability.

Responsibilities

• Commit to the agency mission and program goals.
• Promote respect, empathy, mutual support, and belonging, and work to eliminate unconscious bias or discrimination in beliefs, rules, and systems.
• Assist with orientation and training of new staff.
• Assume program operational responsibilities, including staff oversight, in the Residential Manager’s absence.
• Relieve shift staff for breaks and supervise and monitor resident activities in accordance with program policies, including morning wake-up and resident chores.
• Help ensure a safe and secure environment using appropriate de-escalation and behavior-motivation techniques.
• Advocate for participants and encourage program participation and accountability.
• Mediate resident conflicts when needed, using a solution-focused approach.
• Maintain professional boundaries with residents, staff, volunteers, family members, visitors, and providers.
• Model professional conduct and follow program guidelines and the code of ethics when interacting with others or answering phones.
• Assist with resident needs as appropriate.
• Know and implement facility policies and procedures, including key controls, hourly rounds, perimeter searches, random room searches, monitoring client locations and visitors, emergency procedures, and inspections.
• Complete or ensure accurate and timely incident reports.
• Maintain a shift log and promptly report incidents to the Program Manager, Residential Manager, or on-call personnel.
• Verify visitors’ identification before they enter the facility.
• Search bags entering or leaving the facility and conduct pat and pocket searches of residents each time they enter unless escorted by staff.
• Conduct after-hours client intake, admission, and orientation.
• Conduct random drug testing and breathalyzer testing.
• Complete required documentation accurately and on time.
• Remain familiar with universal precautions and issues related to communicable disease risks.
• Stay alert during all shifts to situations that could jeopardize the safety of residents, staff, visitors, or the community.
• Participate in staff meetings and trainings offered to enhance professional development.
• Maintain reliable attendance and punctuality.
• Perform other duties as required.

Benefits

• Medical, dental, and vision insurance for employees working at least 25 hours per week, with eligibility after 60 days of employment.
• Eligibility to participate in the 401(k) plan after 60 days of employment.
• Employer-paid basic life, accidental death and dismemberment, short-term disability, and long-term disability coverage for employees working at least 25 hours per week.
• Voluntary benefits, including critical illness coverage, identity theft protection, pet insurance, prepaid legal services, personal accident insurance, supplemental short-term disability, and whole life insurance.
• Generous vacation, personal, and sick leave.
• 13 paid holidays each year.
• Access to an Employee Assistance Program.
• Supportive workplace environment focused on employee health, wellness, and meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED