Lead Human Services Worker Transitional House Program

Community Partners in Action•Hartford, CT

3d•$25 - $25•Onsite

About The Position

Community Partners in Action (CPA) is seeking a Lead Human Services Worker for its Hartford Transitional Housing program. CPA, an organization with a nearly 150-year history, is dedicated to criminal justice reform and upholding the dignity of individuals. The organization offers a variety of programs including reentry and housing, youth initiatives, a Prison Arts Program, and alternatives to incarceration, serving over 4,000 individuals annually across Connecticut. This role is part of a mission-driven team focused on advancing equity, inclusion, systemic change, and criminal justice reform. CPA supports its employees with comprehensive benefits, generous paid time off, and a well-being-centered workplace, guided by its BEDI (Belonging, Equity, Diversity, and Inclusion) culture.

Requirements

High School diploma/GED, associate or bachelor’s degree
Three years of experience in human services
At least one year of experience supervising staff
Experience with justice involved clients with substance abuse, mental health or other behavior issues is also desirable.
Ability to interact with multi-cultural populations
Crisis management skills
Shares the belief that people can change and individuals in need deserve quality services and an opportunity for recovery.
Demonstrates trauma informed approaches and cultural responsiveness
Models pro-social behavior.
Must have a valid CT driver’s license
Must have reliable transportation.
Ability to work weekends, holidays and additional hours as needed.
Must be familiar with universal precautions and related issues including risk of communicable diseases.

Nice To Haves

Residential experience preferred.
Bilingual ability (Spanish/English) desired.

Responsibilities

Commits to agency mission and program goals.
Promote a culture of respect, empathy, mutual support, belonging and work to eliminate any unconscious bias or discrimination in our beliefs, rules and systems.
Assists with orientation and training of new staff.
In the absence of the Residential Manager, assumes the operational responsibilities of the program, including staff oversight.
Relieves shift staff for breaks. Supervise and monitor resident activities in compliance with program policies, including morning wake-up and completion of resident chores. Ensure a safe and secure environment for all utilizing appropriate de-escalation and behavior motivation techniques.
Serves as an advocate for all participants encouraging program participation and accountability.
Proactively acts as a mediator when necessary to effectively resolve resident conflicts in a solution focused manner.
Maintains professional boundaries with residents, staff, volunteers, family members/visitors and providers at all times.
Serves as positive role model following program guidelines for professional conduct and code of ethics and maintain a professional image at all times when interacting with supervisors, staff, residents and visitors, or answering phones.
Assists with meeting resident needs as necessary and appropriate.
Possesses knowledge of and implements all agency/program policies and procedures governing facility operations including: Key Controls, Hourly Rounds, Perimeter Searches, Random Room Searches, Monitoring of client locations and visitors, Emergency Procedures, Inspections.
Completes and/or ensures all Incident Reports are accurate and timely.
Maintains shift log indicating incidents that occur, immediately reporting all incidents to Program Manager, Residential Manager or to on-call personnel. As required, complete incident reports.
Ensure all visitors have proper identification prior to entering the facility.
Searches all bags brought in or out of the facility, conducting pat and pocket searches on residential clients each time they enter the facility, unless escorted by staff.
Conducts client intake/admission and orientation after hours.
Conducts random drug testing and breathalyzers.
Completes all necessary documentation accurately and in a timely manner.
Must be familiar with universal precautions and related issues including risk of communicable diseases.
Remains constantly alert during all shifts for any situation that may jeopardize the safety of residents, staff, visitors and/or the community.
Engages in all staff meetings and trainings offered to enhance professional development (required/non-required).
Regular, reliable attendance and timeliness.
Performs all other duties as required.