Lead Human Resources Specialist

Customs and Border Protection•Indianapolis, IN

25d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Human Resources Management, Processing and Servicing Center, in Indianapolis, Indiana. The incumbent serves as the Employee Services Lead in the Employee Services Branch, coordinating, coaching, facilitating, and planning to assist the branch supervisor in managing a team of Human Resources Specialists and Assistants. Additional selections may be made for other organizational divisions or units within the listed duty location(s). The position analyzes complex regulations and translates them into operating procedures and processes for recruitment, relocation, and retention incentive programs and HR systems programs. The Lead communicates CBP’s strategic goals, mission, vision, and values to the team and helps integrate them into its plans, objectives, and deliverables. The role advises and liaises with Program Offices, promotes HR services, processes, systems, and products, and leads team efforts to evaluate and improve work methods and processes. It also identifies and proposes solutions to significant incentives-program and HR-systems problems. The position is GS-12, with a listed salary range of $90,341 to $117,446. Applicants must meet the stated experience and federal time-in-grade requirements, along with applicable citizenship, residency, and background-investigation conditions. The position is not covered by a bargaining unit.

Requirements

U.S. citizenship.
For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, subject to the stated exceptions and waiver process.
One year of specialized experience equivalent to at least the next lower grade level, including HR management advisory and technical services; resolving complex HR issues; advising on pay entitlements and incentive practices; and analyzing HR initiatives and providing consultative services.
Current federal employees must meet applicable time-in-grade requirements, including 52 weeks at the next lower grade or equivalent grade band by 10/20/2026.
Successful completion of applicable pre-employment processes, including a background investigation; drug testing may be required under the DHS Drug-Free Workplace Plan.
Male applicants born after 12/31/1959 must be registered with Selective Service.
All pre-employment processes are conducted in English.
Resume must explicitly demonstrate the required specialized experience; resumes are limited to two pages.
Meet all qualification requirements, including education if applicable, subject to verification.

Responsibilities

Coordinate, coach, facilitate, and plan to assist the branch supervisor in managing a team of Human Resources Specialists and Assistants.
Analyze complex regulations and translate them into practical operating procedures or processes for recruitment, relocation, and retention incentive programs and HR systems programs.
Communicate the organization’s strategic goals, mission, vision, and values to the team and ensure they are integrated into team plans, objectives, and deliverables.
Advise and liaise with Program Offices, and promote HR services, processes, systems, and products to improve communication and collaboration.
Lead the team in assessing strengths and weaknesses and exploring alternatives to improve work methods and processes.
Identify and propose viable solutions to significant problems and issues involving incentive programs and HR systems.
Provide comprehensive HR management advisory and technical services on organizational functions and work practices.
Evaluate and recommend HR interventions to resolve complex, interrelated HR problems and issues.
Examine base pay, premium pay, and recruitment, relocation, and retention incentive practices to advise on pay entitlements in varied scenarios.
Conduct analysis and research for HR management initiatives and use a variety of learning methods, including technology-based methods, to provide consultative services.