Lead Housing & Case Management Specialist

Matthew 25 Aids Services • Henderson, KY

3d • Hybrid

About The Position

Matthew 25 is seeking a Lead Housing and Case Management Specialist to provide frontline operational oversight and expert guidance to a team of Case Management Specialists and Housing Case Management Specialists. This role serves clients through the Kentucky HIV/AIDS Care Coordination Program (KHCCP) and housing programs funded by HOPWA, HOME TBRA, and the Kentucky Housing Corporation (KHC). The Lead will be the primary point of contact for day-to-day problem-solving, program guidance, and service quality, ensuring compliance with housing and HIV program standards. This role also involves supporting documentation accuracy through chart audits and care plan reviews, and promoting a Housing First approach, while maintaining a reduced caseload.

Requirements

• Must have a Bachelor’s of Social Work or a B.S. in a related field, or have a Licensed Practical Nurse certification
• Basic knowledge of medical case management principles.
• Experience working in a nonprofit organization or a strong desire to work in service driven environment.
• 100% Commitment to Matthew 25's mission, vision and values
• Flexibility, as our services are available to a large geographic area in the state of Kentucky, which may require some travel
• Valid Driver’s License with at least three (3) years driving experience and less than two (2) moving violations in the past three (3) years.
• Must be able to pass a drug screen and background test.

Responsibilities

• Provide direct case management and housing support to a reduced caseload of clients in accordance with KHCCP, HOPWA, TBRA, and HUD guidelines.
• Serve as the go-to resource for day-to-day team support, assisting with scheduling, service delivery questions, and complex client situations.
• Conduct regular chart audits and documentation reviews to ensure compliance, accuracy, and consistency across the team’s caseloads.
• Support staff training, onboarding, and skill development to maintain program standards and service quality.
• Promote a Housing First approach and ensure clients are connected to appropriate medical, housing, and social service resources.
• Assist clients in maintaining Ryan White eligibility, accessing health insurance, and adhering to care plans and treatment.
• Collaborate with the Program Manager on workflow coordination, performance monitoring, and continuous improvement efforts.

Benefits

• Competitive pay that reflects your skills and experience
• Generous paid time off, including a minimum of 17 days and 12 paid holidays
• No required overtime ever—we value work-life balance
• Comprehensive health coverage, including 3 medical plan options, vision and dental insurance, and company-paid life insurance
• Professional growth opportunities, including company-sponsored continuing education and development programs
• Retirement plan with company matching up to 4%
• Public Service Student Loan Forgiveness options
• A mission-focused workplace where every team member is dedicated to serving our community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level