Director - Housing & Case Management

Hopelink • Redmond, WA

5d • $120,000 - $135,000 • Hybrid

About The Position

The Director of Housing & Case Management is an experienced non-profit leader with expertise in creating and delivering comprehensive trauma-informed case management and property management services in housing for families experiencing poverty, homelessness, and housing insecurity. Must have a solid understanding of landlord-tenant laws, property management, and leasing various units, including Project Base, Tax Credit, PSH, and affordable units. The ideal candidate is systems-oriented and has experience in program design, successful implementation of new initiatives, and a focus on best practices and continuous improvement. They are dedicated to quality, collaboration, integration, equity, inclusivity, and building creative partnerships internally and externally.

Requirements

• BA degree related to non-profit leadership (public health, social work, human services administration, business or related field); or equivalent preferred.
• Minimum of five years leadership experience including supervising employees, managing programs, operational and strategic planning, bringing a deep understanding of a non-profit environment, particularly related to poverty issues.
• Able and willing to travel to multiple sites throughout King County in a timely manner.
• Report to the worksite during your scheduled hours, regardless of weather conditions or other emergencies.
• Manage your own transportation needs in adverse weather, including possible limitations to public transportation options.
• Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Nice To Haves

• Ten years or more of for-profit and non-profit leadership experience including supervising employees, managing programs, operational and strategic planning preferred.
• Demonstrated ability to lead new initiatives and process improvements from design through implementation and evaluation.

Responsibilities

• Responsible for all operations of Hopelink’s Housing and Case Management Programs. This position has primary responsibility for the operations and property management of 11 Hopelink housing locations as well as Case Management Service throughout our service area.
• Work collaboratively with department leadership team, staff, volunteers and community partners to provide innovative and trauma-informed interventions to help families stabilize from the crisis of poverty and homelessness and become equipped to exit poverty.
• Serve as a member of the Hopelink Senior Leadership team. Integrate Housing and Case Management operations across all agency programs and initiatives.
• Supervise, train, mentor and evaluate Program Managers of Case Management and Portfolio Property Manager.
• Ensure the highest quality facilities and safety, in collaboration with the Hopelink Facilities Department.
• Maintain up-to-date knowledge of fair housing and landlord-tenant laws and ensures that Hopelink policies and procedures align with these laws at all times.
• Design, implement and refine systems to ensure that Hopelink is providing a positive, trauma-informed client experience for program participants.
• Collaborate closely with the Client Data team to align division policies and procedures with agency technology systems. Ensures a high standard of data quality and file accuracy, including Hopelink’s data requirements into the King County Homeless Information System (HMIS) and, where applicable, Coordinated Entry for All (CEA).
• Responsible for the development of the division budget and provides budget analysis and ongoing budget oversight.
• Maintain a presence in the community, including public speaking engagements, community/social service organization membership, and general community outreach. Communicate Hopelink’s mission and its vision to other agencies, audiences, and partners throughout the community.
• Develop and implement department policies and procedures utilizing a trauma-informed, client-centered lens. Guide staff in dealing with situations that arise using agency and departmental policies, procedures and objectives as standards in decision making.

Benefits

• Up to 10 paid vacation and sick days annually and 10 paid holidays
• Up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts
• 401k with Employer Match
• Life, Disability & Accident coverage
• Wellness Program
• Employee Resource Groups
• Employee Assistance Program
• Employee Discount Opportunities
• Training Classes
• Internal Career Opportunities
• Professional Development
• Leadership Development
• Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director