Lead Housing & Case Management Specialist

Matthew 25 Aids Services • Henderson, KY

2d • Hybrid

About The Position

Matthew 25 has been recognized as a top workplace 3 years in a row—and we’re just getting started! Come join our mission-driven team! At Matthew 25, we’re proud to offer a benefits package designed to support our employees both professionally and personally. Matthew 25’s Mission: “We exist to serve those at risk for, living with, or impacted by HIV or other STIs through comprehensive healthcare, education, and support while fostering community partnerships to combat stigma and improve overall healthcare and quality of life.” Overview: The Lead Housing and Case Management Specialist provides frontline operational oversight and expert guidance to the team of Case Management Specialists and Housing Case Management Specialists serving clients through the Kentucky HIV/AIDS Care Coordination Program (KHCCP) and housing programs funded by HOPWA, HOME TBRA, and the Kentucky Housing Corporation (KHC). In addition to maintaining a reduced caseload, the Lead is the primary point of contact for day-to-day problem-solving, program guidance, and service quality within the team. This role ensures compliance with housing and HIV program standards, supports documentation accuracy through chart audits and care plan reviews, and promotes the application of a Housing First approach.

Requirements

• Must have a Bachelor’s of Social Work or a B.S. in a related field, or have a Licensed Practical Nurse certification
• Basic knowledge of medical case management principles.
• Experience working in a nonprofit organization or a strong desire to work in service driven environment.
• 100% Commitment to Matthew 25's mission, vision and values
• Flexibility, as our services are available to a large geographic area in the state of Kentucky, which may require some travel
• Valid Driver’s License with at least three (3) years driving experience and less than two (2) moving violations in the past three (3) years.
• Must be able to pass a drug screen and background test.

Responsibilities

• Provide direct case management and housing support to a reduced caseload of clients in accordance with KHCCP, HOPWA, TBRA, and HUD guidelines.
• Serve as the go-to resource for day-to-day team support, assisting with scheduling, service delivery questions, and complex client situations.
• Conduct regular chart audits and documentation reviews to ensure compliance, accuracy, and consistency across the team’s caseloads.
• Support staff training, onboarding, and skill development to maintain program standards and service quality.
• Promote a Housing First approach and ensure clients are connected to appropriate medical, housing, and social service resources.
• Assist clients in maintaining Ryan White eligibility, accessing health insurance, and adhering to care plans and treatment.
• Collaborate with the Program Manager on workflow coordination, performance monitoring, and continuous improvement efforts.

Benefits

• Competitive pay that reflects your skills and experience
• Generous paid time off , including a minimum of 17 days and 12 paid holidays
• No required overtime ever —we value work-life balance
• Comprehensive health coverage , including 3 medical plan options, vision and dental insurance, and company-paid life insurance
• Professional growth opportunities , including company-sponsored continuing education and development programs
• Retirement plan with company matching up to 4%
• Public Service Student Loan Forgiveness options
• A mission-focused workplace where every team member is dedicated to serving our community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level