Lead Housekeeper

Extended Stay America • Mount Pleasant, SC

7d

About The Position

The full-time Lead Housekeeper assists the management team in overseeing housekeeping tasks, training, and standards, and optimizes department performance through continuous improvement and execution of cleaning standards. The role works independently with limited management supervision. It also partners with the maintenance technician on preventative maintenance and deep cleaning, assists management with guest-room inspections, and performs additional duties as assigned.

The Lead Housekeeper supports daily housekeeping operations, including training associates, maintaining housekeeping and laundry areas, performing room-cleaning tasks, and ensuring overall hotel cleanliness. The role may also support housekeeping and laundry departments as needed.

Requirements

• Previous hotel experience is required.
• Read and speak English and comprehend simple instructions, short correspondence, and memos.
• Perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Apply good judgment.
• Support and assist the daily activities of three or more housekeeping associates.
• Coach and train new and existing associates on company standards, guidelines, and procedures.
• Prioritize tasks and duties to ensure efficient daily housekeeping operations.
• Meet the role's physical and environmental demands, including occasionally pushing or pulling carts or cleaning equipment weighing up to 50 pounds.

Responsibilities

• Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
• Train new and existing housekeepers and coach them on company standards, guidelines, and procedures.
• Inspect guest rooms and follow company standards, policies, and procedures.
• Maintain housekeeping carts, cart rooms, and laundry areas to company standards.
• Work with the maintenance engineer on guest-room preventative maintenance and deep cleaning.
• Perform daily housekeeping tasks in guest rooms and weekend out-of-room cleaning as needed.
• Take responsibility for overall hotel cleanliness.
• Motivate associates and drive company initiatives within the department.
• Complete required and annual ESU Training.
• Schedule daily housekeeping assignment boards when needed.
• Perform duties in housekeeping and laundry departments as needed.
• Support and assist the daily activities of three or more housekeeping associates on staff.
• Prioritize tasks and duties to keep daily housekeeping operations performing efficiently.
• Perform other duties as assigned by the management team.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Employee perks program offering discounts to major companies
• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid voluntary benefits, including short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed