Lead Host

SIEGEL GROUP NEVADA INC•Winchester, NV

1d•Onsite

About The Position

The Lead Host oversees the front door and guest arrival experience at Piero’s Italian Cuisine. This role oversees the host team, manages reservations and dining room flow, and ensures every guest receives a seamless, high-touch experience from arrival to departure. Acting as the bridge between guests, hosts, and service staff, this individual must confidently manage reservations, seating strategy, and real-time floor decisions in a fast-paced, high-volume environment. Mastery of reservation systems, particularly OpenTable, is essential.

Requirements

3+ years of experience in a high-volume, full-service restaurant
Strong proficiency with OpenTable, SevenRooms (required)
Deep understanding of dining room flow, pacing, and guest management
Excellent communication, organization, and decision-making skills
Previous experience as a lead host, maître d’, or similar front-of-house leadership role
Ability to remain composed under pressure in a fast-paced environment
Professional, polished, and guest-focused demeanor
Flexible availability (evenings, weekends, holidays)
Must have Clark County Food Handler Card and Alcohol Awareness Card

Nice To Haves

Knowledge of classic Italian cuisine and wine a plus

Responsibilities

Deliver a polished, welcoming, and professional first impression for all guests
Handle VIP guests, special requests, and escalated situations with discretion
Set the tone for hospitality standards at the front door
Own and manage all reservations through OpenTable, including changes, cancellations, and notes
Control booking flow to optimize pacing, table turns, and overall service quality
Manage waitlists, walk-ins, and seating adjustments in real time
Maintain full visibility of table inventory, timing, and section balance
Partner with managers, servers, and bar team to ensure smooth service flow
Assign tables strategically to balance workload and enhance guest experience
Oversee bar seating and assist in managing tabs and transitions between bar and dining room
Anticipate service bottlenecks and adjust proactively
Lead, train, and develop the host team
Provide real-time coaching and maintain accountability for service standards
Ensure the host stand and entrance area remain organized, clean, and welcoming
Maintain accurate reservation logs, guest counts, and seating charts
Ensure timely and professional handling of all guest communications
Support front-of-house leadership with daily operations and service execution