Team Lead Host

Germain Hôtels • Toronto, ON

5d • CA$20 • Onsite

About The Position

The vibe at your place is more than perfect: lighting, music, everything is on point. Do you have good interpersonal skills and like to please people with simple gestures that make them smile? We're looking for a spirited Team lead Host or Hostess with a genuine love of customer service. They ensure that every guest feels warmly welcomed and valued by creating a friendly and pleasant atmosphere.

Requirements

• High school diploma or equivalent experience
• Restaurant experience an asset
• Excellent stress and pressure management skills
• Good physical condition: standing for long periods of time
• Positive, trustworthy attitude and ability to work as part of a team

Responsibilities

• Manage the daily reservation book through OpenTable.
• Optimize seating, pacing, and table availability to maximize guest experience and revenue.
• Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles.
• Manage bookings for private dining events (up to 20 guests).
• Coordinate event details with culinary and service teams to ensure seamless execution.
• Promote menu enhancements and beverage pairings where appropriate.
• Manage the Punch email inbox and respond to guest inquiries by phone and email.
• Coordinate special requests, celebrations, and dietary accommodations.
• Resolve guest concerns or escalate to management when required.
• Monitor and respond to Google and OpenTable reviews.
• Share guest feedback and service trends with the leadership team.
• Support, coach, and train the host team.
• Prepare daily VIP reports and reservation communications.
• Maintain reservation records and assist with reporting and administrative projects.

Benefits

• Take advantage of great rates when you stay at Germain Hotels to travel the country.
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Get access to a state-of-the-art gym right in your workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED