Lead Host / Guest Experience

Flagship Restaurant Group•Omaha, NE

17h•$17•Onsite

About The Position

As our Lead Host, you'll be the first point of contact for our guests and a key part of setting the energy at Cham Pang Lanes. From the moment guests walk through the door, you'll help create a fun, welcoming and seamless experience while keeping reservations, seating, guest flow and communication with the team organized throughout the shift.

Requirements

Previous restaurant or hospitality experience preferred
Experience with Toast POS or reservation systems is a plus
Positive, charismatic and genuinely enjoy making people feel welcome
Personable, outgoing and comfortable interacting with all types of guests
Confident communicator who can easily connect with guests, teammates and managers
Organized and able to stay organized in a busy, fast-paced environment
Comfortable taking the lead, making decisions and helping keep the front door running smoothly
Able to anticipate what guests and the team may need before they have to ask
Calm and professional when handling wait times, changes, special requests or challenging guest situations
Understand that great hospitality is in the details and are always looking for ways to make the guest experience better

Responsibilities

Set the energy and vibe for every guest entering Cham Pang Lanes and create a fun, welcoming first impression
Take ownership of the front-door experience, including reservations, seating, wait times and overall guest flow
Greet and guide guests through the Cham Pang Lanes experience, answering questions and helping them navigate their visit
Answer phone inquiries about reservations, large parties and special events in a professional and helpful manner
Communicate closely with servers, bartenders and managers to keep seating and service running smoothly
Stay organized and composed during busy periods while confidently handling changes, special requests and guest concerns
Help set the standard for the host team by providing direction and support throughout the shift
Be genuine, attentive and empathetic with guests while always looking for opportunities to go the extra mile