Lead Host ("Lider de Anfitriones")

Azul Hospitality Group Detroit • Lexington Township, MI

6d • Onsite

About The Position

Maintains consistent attention to the Restaurant entrance and welcomes all guests with a smile and appropriate greeting. This role involves managing reservations, coordinating with other hosts, and assisting with VIP reservations and special events. The Lead Host also escorts guests to their tables, presents menus, and communicates with wait staff to ensure guest satisfaction. Additional duties may include refilling beverages, setting tables, cleaning eating/serving areas, rolling silverware, expediting food orders, preparing to-go orders, and refilling table condiments. The position also requires assisting with guest inquiries, reporting maintenance issues, and adhering to company policies.

Requirements

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
• High school or equivalent education required.
• Safe Server Alcohol & Food Handlers certification Required.

Nice To Haves

• Food service experience preferred.
• Customer service experience preferred.

Responsibilities

• Great and welcome all hotel guests and customers.
• Manage reservations.
• Coordinate with other hosts and train new hosts.
• Assist with preparations and execution for VIP reservations.
• Work with management on special events.
• Escorts guests to their tables and presents the menu to them.
• Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards.
• Perform a variety of duties, which may include refilling beverages, setting tables, and cleaning eating/serving areas.
• Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, preparing food for the To-go areas, and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and bottle mustard).
• Performs all other responsibilities as directed by management.
• All other duties assigned by managers and supervisors.
• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

Benefits

• Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
• Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
• Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment.
• Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities.
• Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
• In addition, attendance at all scheduled training sessions and meetings is required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED