Lead Home Services Assistant

Life Enriching Communities•Montgomery, OH

2d•Onsite

About The Position

Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and residents in our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion. Join us in making a meaningful difference in the lives of seniors and their families.

Requirements

High School Diploma or equivalent preferred
Previous experience in a Home Services position, preferred
Good computer skills, including use of email and data entry
Must possess a customer service background and orientation
Valid Ohio driver’s license required

Responsibilities

Performs all essential functions of Home Services Assistant
Assist in the orientation of associates to Home Services as directed, to client service plans and documentation in the system; work alongside associates to explain and demonstrate skills and duties to ensure a clear understanding of expectations for the care of clients
Answering phone calls
Performing monthly billing
Update the client’s service plans as directed, in the system
Identify education and training needs of associates in Home Services; provide input in standardizing processes
Communicate schedule changes, as directed
Other duties, as assigned by the Home Service Manager/ Home Services Coordinator.