Home Services Division Lead

Innovative Home Renovations•Seattle, WA

1d•$100,000 - $140,000•Onsite

About The Position

IHR Home Services focuses on helping NE Seattle homeowners proactively maintain their homes through: Membership-based home maintenance plans, Home Health Reports and maintenance inspections, Seasonal and annual maintenance programs for exterior & interior upkeep, Handyman and quick task repair services, Small remodel projects. Current services include drywall repair, painting touch-ups, millwork adjustments, weatherization, deck and patio upkeep, pressure washing, gutter cleaning, caulking, smart home setup, seasonal maintenance visits, and more. The program also includes membership offerings that provide homeowners with scheduled maintenance visits, priority booking, tailored maintenance checklists, and ongoing home support. We’re seeking a highly organized, hands-on, entrepreneurial Home Services Program Manager to lead and grow IHR’s Home Services division. This role is ideal for someone who enjoys building systems, solving problems independently, and working directly with homeowners to deliver high-quality service. You will be responsible for developing, organizing, executing, and improving the program while also performing handyman and home maintenance work in the field. You’ll operate as the primary day-to-day lead for the Home Services division – coordinating scheduling, communicating with clients, performing repairs and maintenance work, managing invoicing, overseeing memberships, improving systems, and helping shape the long-term growth of the program. You’ll work closely with company leadership but will have significant ownership and autonomy in how the program operates and evolves. This role begins as a highly hands-on, field-based position, with the Home Services Division Lead serving as the primary person onsite completing work, building client relationships, and establishing operational systems for the division. As the program grows, the long-term vision is to build a small field team that supports day-to-day service execution, allowing this role to evolve into a more operations-focused leadership position overseeing scheduling, team coordination, customer experience, and continued program growth. This role is designed for someone who is excited by the opportunity to help build and shape a growing division with long-term leadership potential.

Requirements

Strong handyman and residential home maintenance experience
Ability to independently perform a wide range of small repair and maintenance tasks
Excellent organizational and time management skills
Strong communication and customer service abilities
Comfortable operating independently with a high level of ownership and accountability
Experience managing schedules, client communication, invoicing, or small project logistics, including Trade Partner communication and coordination
Valid driver’s license with a clean driving record
Ability to lift and carry tools/materials as needed
Comfortable using technology for scheduling, communication, documentation, and invoicing.

Nice To Haves

Experience building or managing a handyman, maintenance, or service-based program
Familiarity with membership-based service businesses
Basic estimating or proposal-writing experience
Experience with CRM systems, scheduling software, or invoicing tools
Knowledge of NE Seattle neighborhoods and homeowners

Responsibilities

Lead the day-to-day execution and continued development of the Home Services division
Build and improve systems, workflows, scheduling processes, and operational procedures
Coordinate client communication, scheduling, proposals, invoicing, and follow-up
Manage Home Services memberships and seasonal maintenance schedules
Help shape long-term growth strategies for the division
Identify opportunities to improve efficiency, customer experience, and profitability
Respond promptly and professionally to new Home Services inquiries and leads
Meet with prospective clients to assess needs, explain service offerings, and build trust-based relationships
Help grow the Home Services membership program through exceptional customer experience, referrals, and long-term client relationships
Identify opportunities for additional maintenance services and small project work that align with homeowner needs
Support long-term growth goals for memberships, recurring services, and small project opportunities
Contribute to refining the sales process, membership experience, and customer onboarding systems over time
Manage small residential improvement and remodel projects from planning through completion
Build project schedules, coordinate trade partners, and oversee day-to-day project execution
Communicate proactively with homeowners regarding schedule, scope, and project progress
Coordinate materials, subcontractors, and site logistics to maintain organized and efficient project flow
Help ensure projects are completed professionally, efficiently, and in alignment with IHR quality standards
Perform handyman repairs, home maintenance tasks, and seasonal services in the field
Conduct Home Health Reports and maintenance inspections
Complete work professionally, safely, and efficiently while maintaining high-quality standards
Troubleshoot homeowner concerns and provide practical solutions
Coordinate material procurement and small project logistics
Maintain organized records of completed work and client recommendations
Build strong, long-term relationships with homeowners
Communicate clearly, professionally, and proactively with clients
Educate homeowners on preventative maintenance and long-term care strategies
Deliver a high-touch customer experience aligned with IHR’s brand and values
Help homeowners feel confident, informed, and supported throughout the services process
Coordinate seasonal visits and maintenance scheduling for Home Services members
Help maintain tailored maintenance plans and post-visit reports
Support implementation and refinement of membership offerings
Assist with improving retention, renewals, and overall membership experience