Home Services Division Lead

Innovative Home Renovations•Seattle, WA

1d•Onsite

About The Position

Innovative Home Renovations (IHR) is seeking a highly organized, hands-on, entrepreneurial Home Services Program Manager to lead and grow its Home Services division. This role involves developing, organizing, executing, and improving the program, while also performing handyman and home maintenance work in the field. The position will serve as the primary day-to-day lead for the division, coordinating scheduling, communicating with clients, performing repairs, managing invoicing, overseeing memberships, improving systems, and contributing to the program's long-term growth. The role offers significant ownership and autonomy, with the potential to evolve into a more operations-focused leadership position as the program grows and a team is built. The ideal candidate is energized by building systems, solving problems independently, and delivering high-quality service directly to homeowners.

Requirements

Strong handyman and residential home maintenance experience.
Ability to independently perform a wide range of small repair and maintenance tasks.
Excellent organizational and time management skills.
Strong communication and customer service abilities.
Comfortable operating independently with a high level of ownership and accountability.
Experience managing schedules, client communication, invoicing, or small project logistics, including trade partner communication and coordination.
Valid driver’s license with a clean driving record.
Ability to lift and carry tools/materials as needed.
Comfortable using technology for scheduling, communication, documentation, and invoicing.

Nice To Haves

Experience building or managing a handyman, maintenance, or service-based program.
Familiarity with membership-based service businesses.
Basic estimating or proposal-writing experience.
Experience with CRM systems, scheduling software, or invoicing tools.
Knowledge of NE Seattle neighborhoods and homeowners.

Responsibilities

Lead the day-to-day execution and continued development of the Home Services division.
Build and improve systems, workflows, scheduling processes, and operational procedures.
Coordinate client communication, scheduling, proposals, invoicing, and follow-up.
Manage Home Services memberships and seasonal maintenance schedules.
Help shape long-term growth strategies for the division.
Identify opportunities to improve efficiency, customer experience, and profitability.
Respond promptly and professionally to new Home Services inquiries and leads.
Meet with prospective clients to assess needs, explain service offerings, and build trust-based relationships.
Help grow the Home Services membership program through exceptional customer experience, referrals, and long-term client relationships.
Identify opportunities for additional maintenance services and small project work.
Support long-term growth goals for memberships, recurring services, and small project opportunities.
Contribute to refining the sales process, membership experience, and customer onboarding systems.
Manage small residential improvement and remodel projects from planning through completion.
Build project schedules, coordinate trade partners, and oversee day-to-day project execution.
Communicate proactively with homeowners regarding schedule, scope, and project progress.
Coordinate materials, subcontractors, and site logistics.
Ensure projects are completed professionally, efficiently, and in alignment with IHR quality standards.
Perform handyman repairs, home maintenance tasks, and seasonal services in the field.
Conduct Home Health Reports and maintenance inspections.
Complete work professionally, safely, and efficiently while maintaining high-quality standards.
Troubleshoot homeowner concerns and provide practical solutions.
Coordinate material procurement and small project logistics.
Maintain organized records of completed work and client recommendations.
Build strong, long-term relationships with homeowners.
Communicate clearly, professionally, and proactively with clients.
Educate homeowners on preventative maintenance and long-term care strategies.
Deliver a high-touch customer experience aligned with IHR’s brand and values.
Help homeowners feel confident, informed, and supported throughout the services process.
Coordinate seasonal visits and maintenance scheduling for Home Services members.
Help maintain tailored maintenance plans and post-visit reports.
Support implementation and refinement of membership offerings.
Assist with improving retention, renewals, and overall membership experience.