Lead Guest Transit Host

Mt. Hood Meadows

4d•$21 - $25•Onsite

About The Position

Help lead the team that gets our guests’ mountain days started off right. As a Lead Guest Transit Host at Mt. Hood Meadows, you’ll be a key part of the guest experience while providing day-to-day guidance and support to our Guest Transit Hosts. You’ll help keep shuttle operations safe, organized, and moving smoothly across our parking areas while serving as a knowledgeable and approachable resource for both guests and your team. You’ll work across multiple parking locations, assist with shuttle loading and unloading, manage guest lines and traffic flow, provide current resort information, and communicate closely with shuttle drivers and other departments. You’ll also train and coach Guest Transit Hosts, help coordinate their movements between parking locations, and ensure the team is following safe and consistent procedures throughout the day. If you’re confident working with people, enjoy taking on responsibility, and thrive in a fast-paced outdoor environment, this is a great opportunity to step into a leadership role on the Transportation team. You’ll spend your days helping guests, supporting your teammates, and keeping things moving, even when the mountain throws a little extra weather your way.

Requirements

Must be 21 years of age or older
Ability to pass a driver background check
Ability to be insured to operate company vehicles
Ability to work outdoors in adverse winter weather conditions
Comfortable interacting with the public using verbal communication
Able to work effectively in a team environment
Strong attention to detail and the ability to multi-task effectively
Ability to understand and follow directions
Confidence working with a broad spectrum of guests
Professional and respectful communication skills
Must be able to work unsupervised
Ability to stay calm in high pressure situations
Ability to commit to working weekends and holidays during the winter season

Nice To Haves

Previous experience as a MHM Guest Transit Host or Guest Services
Knowledge of mountain operations and industry details
Prior service industry experience
Previous experience of operating vehicles in winter conditions

Responsibilities

Provide day-to-day guidance and support to Guest Transit Hosts.
Keep shuttle operations safe, organized, and moving smoothly across parking areas.
Serve as a knowledgeable and approachable resource for guests and the team.
Assist with shuttle loading and unloading.
Manage guest lines and traffic flow.
Provide current resort information.
Communicate closely with shuttle drivers and other departments.
Train and coach Guest Transit Hosts.
Coordinate movements of Guest Transit Hosts between parking locations.
Ensure the team is following safe and consistent procedures.

Benefits

Year-Round Housing Rentals. Subject to Availability
Ski/Snowboard Season Pass for employees and qualifying dependents
Gift your lift access to a family member
Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
Buddy Tickets (3 discounted tickets to share)
Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
Affordable Employee Daycare - ERDC Eligible
Mountain Exchange Program (Ability to request free lift access to regional resorts)
Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
Special invites to Columbia Employee Store, Adidas, and other industry retailers
Employee Assistance Program (EAP)
Free Employee Transportation from Hood River & Sandy
Summer Seasonal Job Connections with Local Businesses
Access to Team Wellness Programs
Team Appreciation Events/Dinners