Guest Transit Host- Dollywood Theme Park - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

7d•Onsite

About The Position

The Guest Transit Host position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Guest Transit Host is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.

Requirements

Must be at least 16 years of age
Minimum of 18 years of age is required when/as: Any activity with use of a motor vehicle to include trams and shuttles
Basic computer skills
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, or holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using approved methods of communication
Able to learn additional ticketing system functions
Above average attention to detail and accuracy of information
Ability to memorize safety standards & scripted material
Must have manual dexterity necessary to complete all job duties
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Able to meet the physical demands of the job
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time

Responsibilities

Greets Guests and initiates friendly interaction. Provides Guest excellence, which exceeds expectations
Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
Effectively performs in the role of Tram Conductor to include (but not limited to): Visually observes trailing cars on multi-unit conveyances for potential safety hazards, Visually observes Guest actions during operation to prevent safety hazards, Communicates calmly, clearly and professionally with Tram Conductor/Lot Attendants, Communicates safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company
Completes daily written reports and turn in any necessary paperwork to Parking PIC
Works each position in all weather conditions
Maintains a sense of urgency toward area of operation to reduce Guest wait time
Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assists with other areas in parking as needed/requested by Management
Wears and maintains a themed costume issued by Dollywood
Performs special projects as directed by Management
Attends all required Training Classes and Meetings
Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Maintains confidentiality at all times
Follows all safety standards to include reporting any violation of standards