Lead Guest Services Representative - Mcguire

Air Mobility Command•McGuire AFB, NJ

6d•Onsite

About The Position

This position is Non-Appropriated Funds (NAF) and will be assigned to the All American Inn, McGuire AFB, New Jersey. Duties Serves as a team leader for the Lodging Guest Reception unit staff by providing day-to-day advice and guidance for work assignments. Passes on to co-workers the instructions received from the supervisor, gets the work started and sets the pace. Demonstrates proper work methods, ensures that needed material is available or obtained. Checks work while in progress and when finished, ensures that the supervisors' instructions on work sequence, procedures, methods, and deadlines have been met. Instructs and trains new employees. Elevates unresolved employee complaints to supervisor. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests. Makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests' checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Processes Night Audit procedures and closes credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements

Must be at least 18 years of age.
Applicant must have experience in clerical and cashier work of any kind in which the applicant demonstrated the ability to perform satisfactorily at the grade level of the position.
This experience must have demonstrated the applicants ability to lead the work of others.
Must be able to read, speak, and write English.
Individual must fully meet qualification/eligibility/background requirements for this position.
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Direct deposit is required.
Satisfactorily complete an employment verification (E-Verify) check.
A probationary period may be required.
Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.

Nice To Haves

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

Serves as a team leader for the Lodging Guest Reception unit staff by providing day-to-day advice and guidance for work assignments.
Passes on to co-workers the instructions received from the supervisor, gets the work started and sets the pace.
Demonstrates proper work methods, ensures that needed material is available or obtained.
Checks work while in progress and when finished, ensures that the supervisors' instructions on work sequence, procedures, methods, and deadlines have been met.
Instructs and trains new employees.
Elevates unresolved employee complaints to supervisor.
Reports all repair and maintenance requirements according to established policy.
Reports all violations of safety to immediate supervisor.
Receives and confirms room reservations by letter, telephone, email, or personal contact.
Registers and assigns rooms to guests.
Makes and issues room keys, and may escort guests to rooms as needed.
Ensures that only authorized patrons use government-sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests' checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list.
Maintains sundry sales items to patrons.
Maintains a professional appearance and demeanor at all times.
Ensures required information is received from guest and entered into guest folio.
Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests.
Ensures front desk area and lobby remains clean.
Processes Night Audit procedures and closes credit card machines nightly.
Maintains the lost and found program.
Ensures that customer service is the first priority.
Performs other related duties as assigned.