Lead, Front End (FT) North End

BOISE CONSUMER COOPERATIVE INC•Boise, ID

2d•$18 - $18•Onsite

About The Position

The Lead, Front End supports checkout operations and provides excellent customer service while helping customers and cashiers. The role ensures accurate transactions, clear communication, and a consistent commitment to the Co-op’s values. Work is performed primarily in a grocery store, with extensive public contact and frequent interruptions, as part of a cooperative team focused on connection, efficiency, and great service.

Requirements

Strong interpersonal and relationship-building skills.
Excellent communication abilities that create a welcoming customer experience.
Ability to quickly learn and retain information, including common PLU codes.
A calm, objective approach to resolving issues and supporting staff under pressure.
Efficient work habits suited to a fast-paced environment.
Flexibility to work mornings, evenings, weekends, and holidays as needed.
High school diploma or equivalent.
Must successfully complete a criminal background check.

Nice To Haves

1–3 years of retail cashier or customer service experience, preferably in a grocery environment.

Responsibilities

Process checkout transactions accurately and efficiently by entering the correct SKU, quantity, and weight information into the POS system.
Engage customers warmly and provide membership information during transactions.
Ask customers to Round Up for the monthly sponsored nonprofit.
Follow cash-handling and check-receiving procedures to maintain till and safe accuracy.
Follow state regulations concerning the sale of alcoholic beverages.
Monitor self-checkout stations, assist customers, and resolve concerns calmly and professionally.
Assign registers, tasks, and job functions to cashiers to support smooth Front End operations.
Prepare and communicate daily huddle information so cashiers have necessary tools and updates.
Oversee cleanliness and organization of the Front End, foyer, and store entrance.
Perform register drops and loans and prepare deposits according to established procedures.