Front End Lead Trainee

Giant Eagle•North Ridgeville, OH

About The Position

The Front End Lead role supports the Front End Leader by providing a consistent presence and leadership across the Front End. The role helps build Guest loyalty, improve checkout throughput, and ensure sales are accurately captured across all lanes. The Lead helps keep the Front End efficient, safe, and secure to support Team Member and Guest satisfaction, and may take on other tasks as assigned. Annual certification is required.

Requirements

1 to 3 years of experience.
High school diploma or equivalent.
Ability to lift up to 50 pounds.
At least 21 years of age.
Annual certification required.

Responsibilities

Maintain consistent coverage of Self Checkout activities, ensuring sales are accurately captured and Guests receive service in a safe environment.
Direct traffic flow to support speedy checkout while meeting Guest needs.
Open additional checkout options and request assistance as needed.
Assist cashiers with overrides and questions.
Create and manage daily schedules and control sheets for efficiency and program compliance.
Plan breaks and lunches while maintaining Front End coverage.
Monitor cash-control procedures as needed.
Assist the Front End Leader with ownership of one or more auxiliary Front End lines of business, such as gift cards or candy.
Take ownership of the Front End when the Front-End Leader is not on duty and act as its point person.
Ensure daily compliance activities are completed and take ownership of assigned compliance topics, such as AML, scale/PIN pad checks, and WIC.
Order Front End supplies while considering cost.
Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss-prevention tactics, both in the moment and for long-term success, using tools such as the Cashier Coach Pad.
Support the Front End Leader with special projects or “champion” assignments.