Front End Lead Trainee

Giant Eagle•Gahanna, OH

About The Position

The Front End Lead role is vital in building loyalty, improving Guest throughput, and ensuring accurate capture of sales on all lanes by providing a consistent presence and leadership at the Front End. The Lead ensures the Front End runs efficiently, safely, and securely to maximize Team Member and Guest satisfaction. The role supports the Front End Leader and may include other assigned tasks. Annual certification is required.

Requirements

1 to 3 years of experience.
High school diploma or equivalent.
At least 21 years of age.
Ability to lift up to 50 pounds.
Annual certification required.

Responsibilities

Maintain consistent coverage of Self Checkout activities, ensuring sales are accurately captured while providing Guest service in a safe environment.
Direct traffic flow for speedy checkout while meeting Guest needs.
Open additional checkout options and request assistance as needed.
Assist cashiers with overrides and questions.
Create and manage daily schedules and control sheets for efficiency and program compliance.
Manage the break and lunch plan while maintaining Front End coverage.
Monitor cash control procedures as needed.
Assist the Front End Leader with ownership of assigned auxiliary Front End lines of business, such as gift cards and candy.
Take ownership of the Front End and act as its point person when the Front-End Leader is not on duty.
Ensure daily compliance activities are completed and take ownership of assigned compliance topics, including AML, scale/PIN pad checks, and WIC.
Order Front End supplies while controlling costs.
Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss-prevention tactics, both in the moment and for long-term success, using tools such as the Cashier Coach Pad.
Support the Front End Leader with special projects or champion assignments.