Lead Financial Crimes Investigator

KeyBank • Brooklyn, OH

2d • Hybrid

About The Position

The Lead Financial Crimes Investigator conducts investigations and/or reviews investigations for quality involving alerts related to suspicious activity, customer transaction and behavior patterns, and potential onboarding or retention risk. The role works independently with limited supervision from a manager. Investigators verify and validate customer information and transaction activity using internal and external systems, then clearly articulate a supportable rationale for investigation outcomes, such as a SAR or customer retention decision, in compliance with departmental procedures.

The role partners with Lines of Business and Compliance to clarify and document relationship risk factors, resolve documentation gaps, and build effective working relationships. It identifies and escalates information that conflicts with or is inconsistent with a customer’s profile, and recommends and helps implement improvements to policies, procedures, and processes. Other duties may be assigned or changed at any time. Employees must comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.

The position is based at 4910 Tiedeman Road, Brooklyn, Ohio, and is categorized as hybrid, with an expectation of at least two in-office days. The role is eligible for an annual base salary of $52,000 to $80,000, with potential incentive compensation. Pay placement may vary based on factors including skills, experience, and geographic location. Benefits eligibility is referenced in the posting, but specific benefits are not listed.

Requirements

• High school diploma or GED.
• At least 3 years of investigative, relevant banking, customer contact, and/or law enforcement experience.
• Knowledge of anti-money laundering laws, regulations, and guidance, including BSA and KYC.
• Working knowledge of financial crimes policies and procedures, financial crime situations, and the regulatory environment.
• Skills in investigation, analysis, decision-making, accuracy, communication, collaboration, risk assessment, and data gathering and reporting.

Nice To Haves

• Bachelor’s degree in business administration, criminal justice, intelligence studies, or a related field.
• Certified Anti-Money Laundering Specialist (CAMS) certification.
• Certified Fraud Examiner (CFE) certification.

Responsibilities

• Conduct investigations or review investigations for quality involving alerts related to suspicious activity, customer transactions and behavior patterns, and potential onboarding or retention risk.
• Verify and validate customer information and transaction activity through internal and external systems, based on the scenario or customer type.
• Formulate and clearly communicate a supportable rationale for investigation or review outcomes, including SAR or customer retention decisions, in accordance with departmental procedures.
• Partner with Lines of Business to clarify and document risk factors associated with clients or banking relationships and resolve inadequate supporting documentation.
• Develop rapport and communicate with Compliance and Lines of Business partners.
• Identify and escalate information that appears conflicting or inconsistent with a customer’s profile.
• Identify opportunities to improve the effectiveness or efficiency of policies, procedures, and processes; recommend improvements and participate in implementation.
• Perform other duties as assigned and comply with KeyBank policies and procedures, including professional and ethical conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED