Lead Financial Crimes Investigator

KeyBank • Brooklyn, OH

3d • $52,000 - $80,000 • Hybrid

About The Position

The Lead Financial Crimes Investigator conducts investigations and makes decisions, or reviews investigations for quality, involving alerts related to suspicious activity, customer transactions, and behavior patterns. The role also identifies potential onboarding and retention risks and works independently with limited supervision from a manager.

The investigator validates customer information and transaction activity using internal and external systems, develops and documents supportable rationales for investigation outcomes, and partners with Compliance and Lines of Business (LOB) colleagues to clarify risk factors or resolve documentation gaps. The role also identifies inconsistencies with customer profiles, recommends improvements to policies and processes, and may assist with implementation. Other duties may be assigned, and responsibilities may change. The position is based in a hybrid work location category, with 2+ days in office. The stated annual base salary range is $52,000 to $80,000, with eligibility for incentive compensation. The employer notes that benefits are available, but does not list them in the posting.

Requirements

• High school diploma or GED.
• At least 3 years of investigative, relevant banking, customer contact, and/or law enforcement experience.
• Working knowledge of policies and practices governing disclosure of organizational, business, and employee information.
• Working knowledge of risk assessment and control processes, tools, and techniques.
• Working knowledge of effective communication and collaborative techniques.
• Ability to complete tasks with a high level of precision and accuracy.
• Basic understanding of major products, services, and product groups.
• Ability to achieve planned outcomes using assigned resources and appropriate organizational support.
• Experience with analysis techniques and tools, root-cause analysis, and developing alternative solutions.
• Experience with decision-making processes and tools; ability to analyze situations and make productive decisions based on informed judgment.
• Working knowledge of financial crimes policies, procedures, and situations, including detection, prevention, and reporting in banking and financial services.
• Working knowledge of the regulatory environment and organizational policies and guidelines.
• Working knowledge of tools and processes for gathering and reporting data.
• Knowledge of anti-money laundering laws, regulations, and guidance, including BSA and KYC.
• Ability to meet the physical demands of general office work, including prolonged sitting, face-to-face or telephone communication, frequent PC/laptop use, and occasional lifting, pushing, or pulling of bags weighing up to 10 pounds.

Nice To Haves

• Bachelor's degree in business administration, criminal justice, intelligence studies, or a related field.
• Certified Anti-Money Laundering Specialist (CAMS) certification.
• Certified Fraud Examiner (CFE) certification.

Responsibilities

• Conduct investigations or review investigations for quality involving alerts related to suspicious activity, customer transactions, and behavior patterns.
• Verify and validate customer information and transaction activity using internal and external systems, based on the scenario or customer type.
• Formulate and clearly articulate a supportable rationale for investigation or review outcomes, such as a SAR or customer retention decision, while complying with departmental procedures.
• Partner with Lines of Business to clarify and document risk factors associated with a client or banking relationship and resolve matters where supporting documentation does not adequately describe client risk.
• Develop rapport and communicate with Compliance and LOB partners.
• Identify and escalate information from analysis or review that conflicts with or is inconsistent with a customer's profile.
• Identify opportunities to improve the effectiveness or efficiency of policies, procedures, and processes; recommend improvements to management and participate in implementation.
• Perform other duties as assigned and comply with KeyBank policies and procedures, including ethical and professional conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED